Lipa Na M-PESA Cash Back Promotion

How do I qualify for Lipa parking Na M-PESA Cash Back?

You will be rewarded 100% cashback off your first 3 payments through M-PESA 1Tap card for parking.

How long does it take to get the cash back once I make a parking payment?

You will receive the cash back within 48 hours after you have made the parking payment via M-PESA.

How long does the incentive run for?

The incentive will run for three months.

How do I check if I have received the incentive?

Once the incentive has been paid, you will receive a payment from Lipa parking Na M-PESA Cashback.

What happens if 48hours have lapsed and I haven’t received an incentive?

Kindly call Safaricom customer service on 100 or 200.

How do I sign up for the M-PESA 1Tap service?

If you are a registered M-PESA user, you require to visit the nearest Safaricom shop to activate an M-PESA 1Tap card.

How does the service work?

At entry

Customer drives into mall, taps their M-PESA 1Tap card at the entry point station.
Card is verified, the barrier opens and parking billing commences.

During Payment

When customer is ready to leave:

Customer dials *486# on their phone from anywhere within the parking site.
The amount to be paid is presented on the customer’s phone with the ticket number, location and duration spent.
Customer selects option 1 to pay through M-PESA.
Customer gets a pop-up on their phone with a prompt to enter their M-PESA PIN.
Confirmation message from M-PESA and KAPS parking is sent to the customer.

At Exit

Customer taps their M-PESA 1Tap Card on scan area on the exist scanner.
Payment is validated.
Vehicle is allowed to exit.

How much will it cost me to use the service?

The parking charges will be displayed once you dial *486# to query your bill.

If I lose my card after entry into the parking area, what happens?

Kindly contact the KAPS parking management office on site or call the KAPS contact number 254-709-899000. Card replacement can be done at the nearest Safaricom shop.

What happens when I change my mobile number?

You will be required to activate an M-PESA 1Tap card for this mobile number at the nearest Safaricom shop to access the service.

What do I do when I select pay and there is no option to enter M-PESA PIN?

Kindly contact the KAPS parking management office on site or call the KAPS contact center helpline on 254-709-899000

What happens when I exceed the grace period allowed after making the payment?

You will be required to make an extra payment for the parking charges incurred. Dial *486# to see the new charges and complete payment.

Can I cancel the transaction during the payment process?

As long you have not yet entered your M-PESA PIN number to authorize the payment, you can cancel the transaction at any time.

What do I do when the amount charged has been deducted from M-P ESA and the bill is not cleared (confirmation message received from M-PESA but not from KAPS parking provider)?

Kindly contact the KAPS parking management office on site or call the KAPS contact number 254-709-899000

What happens when I want to exit the parking site and the Exit barrier does not open?

Kindly contact the KAPS parking management office on site or call the KAPS contact number 254-709-899000