M-PESA Paybill
Paybill is a cash collection service that allows an organization to collect money on a regular basis from their customers through M-PESA. It is an M-PESA mode of collecting funds.
Payments are customer-initiated, and the receiving organization may have a unique identifier i.e. account number.
The customer has an official relationship with the organization to whom they are making payment and has an “account number” that helps identify the user. The customer inputs a business number (Paybill number) for the entity they are paying.
Paybill is a long-term product, and the applicant may use it over several years. It is used by business, institutions, and government entities and therefore a valid registration document/license is required during application.
A Short-Term Paybill is designed to be used for a period of 6 months only, to accomplish a specific project after which it will be closed. The projects may be personal, so no business registration license is required. However, the applicant must supply official documentation to prove the project's authenticity.
All application requests will be made through the online portal - https://m-pesaforbusiness.co.ke/apply After application and submission of all the required documentation on the portal, processing of the Paybill will be done within 24 hours.
This is the Paybill number used by customers to make payments through Lipa Na M-PESA.
When applying for Paybill, each type of business category has specific documents needed as shown on the portal. Follow this link to view the distinct types of organizations and the respective documents needed https://m-pesaforbusiness.co.ke/apply
No. Only the business owner or merchant, or aggregator can apply for a Paybill number.
The applicant is the person filling in the application form details and submitting the required documents on the online portal.
Using the nominated mobile number that was captured on the application form, simply dial *234*4# and follow the steps displayed.
You may also manage your account from the M-PESA portal accessible via the link https://org.ke.m-pesa.com/. The credentials to log into this portal were sent to your administrator email when your account was created, and the user guide attached on this page. Please write to us via the contact channels below for any assistance.
There are two channels:
a) USSD *234# then select Merchant Services menu (Option 4)
b) M-PESA web portal ( https://org.ke.m-pesa.com/ )
This is a USSD code the Paybill account owner dials on their mobile phone (nominated number) to withdraw the funds to the bank or check balance of funds on the Paybill.
- Dial *234*4# from the nominated mobile number given during the application request. Nominated number is an M-PESA registered number that is authorized to withdraw funds from the paybill.
- Select My Account Services.
- Select Check Balance.
- Select Business/Store number, and then enter the Paybill number.
- A message will be sent showing the current Paybill balance.
- Dial *234*4# from the nominated mobile number given during the application request.
- Select Withdraw Cash.
- Select To the Bank, and then enter the Paybill number.
- Note: you can only withdraw funds to the bank account provided during the application process.
To download a sticker with your till number already embedded on the sticker, follow this link Lipa Na M-PESA Application Portal (m-pesaforbusiness.co.ke) and go to My Applications
This is the ability to receive your funds to the bank at once after initiating a withdrawal request.
Paybill has different tariffs which an organization can choose from. Follow this link to view the different tariffs available https://www.safaricom.co.ke/images/Downloads/PAYBILL-STANDARD-TARIFF.pdf
Any format will work, except ZIP file.
You can attach up to 10 MB per document required.
Log in to the self-onboarding portal - https://m-pesaforbusiness.co.ke/ and click on “My Applications” tab and enter the mobile number used when making the application. Please note, only the applicant can view the status of the application.
- Pending: The application request has been submitted successfully to the Lipa Na M-PESA team for processing.
- Rejected: The application request has been rejected and the reason(s) is clearly indicated.
- Approved: All documentation provided has been reviewed successfully and the Paybill is being processed.
- Complete: The Paybill number is active, details sent to the applicant and payments can now be received on the Paybill.
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