Halal Pesa FAQ

What is Halal Pesa?

This is the first Shari’ah compliant based digital financing product powered by MPESA in partnership with Gulf African Bank Ltd. Currently it is a financing product only and does not have saving, which will be introduced later.

Why Halal Pesa?

This product was designed to cater to our Muslim customers who stay out of other lending products since they don’t adhere to Shari’ah law. Shari’ah law does not support/allow taking loans/borrowing money from banks or individuals where interest is charged.

How is Halal Pesa different from other lending products?

Since Halal Pesa product is based on Shari’ah principles, it operates under Tawarruq model: which basically means that the customer is given a facility and not a loan. For customers who would like to verify the Shari’ah compliance of the product and other product details please visit www.gulfafricanbank.com

Who can join Halal pesa?

Halal pesa is available to All M-PESA registered users.

How do I activate Halal Pesa on my phone?

Go the M-PESA Super App under the “Grow” option, Halal Pesa mini App. For customer without the M-PESA App, download from either the App store or Google play store

Dial *334#
Select Loans and Savings
Select Halal Pesa
Select Register
Check terms and conditions, read and then accept the terms and conditions
Enter your MPESA PIN. You will receive a confirmation message from Halal Pesa

Can I activate more than one M-PESA line for Halal Pesa services if I have more than one SIM cards on my ID?

Yes. However, the assigned limit shall be distributed between the different mobile phone numbers.

How will I know my Halal Pesa limit?

The Halal Pesa limit will be allocated during opt- in process and customer will be notified via SMS. Go Halal Pesa mini App or Dial *334#

Select Facility
Select Check limit
Enter your MPESA PIN

I have a limit of Ksh. 5000 but I have requested for Ksh. 1000. Can I request for another facility before paying the previous one in full?

No. Only one facility can be requested at a time.

What is the minimum facility I can request?

The minimum amount allowed is Kshs.1000. One cannot request for an amount less than this.

How much will I be charged for utilizing Halal Pesa?

A customer may repay partially or in full;

Go to Halal Pesa mini App or Dial *334#
Go to Facility
Select Pay Facility
Select facility to be paid
Select option to pay in full or partial.
For full payment, enter the M-PESA PIN and confirm to pay
For partial payment, enter the amount, M-PESA PIN and confirm to pay

Will I pay any penalties for late repayment?

If facility is not paid by day 31, the facility will be restructured to allow for another 30days at a 5% profit rate of the principal amount: Example: if you were given a facility of Ksh.1000, at profit rate of 5%, the total due on day 30 will be Ksh.1000 + Ksh.50 = Ksh.1050. If you are unable to pay by date 31 then the facility is restructured at a 5% profit rate again, where you will be expected to pay Ksh.1000+Ksh.50+Ksh.50 = Ksh.1100 by day 60. After day 60 no other charges will be applied on the facility.

How can I get my Halal Pesa balance?

Go to Halal Pesa mini App or Dial *347#

Select Check Balance

Enter right MPESA PIN

How do I know the due date for settling my Halal Pesa facility?

Go to Halal Pesa mini App or Dial *347#

Select Facility
Select Facility Balance
Enter right MPESA PIN
You will receive a message: “Your Halal Pesa outstanding Facility balance is Ksh.xxxx.xx due on 09-05-2022.

What is the minimum and maximum Halal Pesa product limit?

Minimum = Ksh.1,000 and Maximum = Ksh.15,000 (first time customers) & Ksh.20,000 (repeat customers) subject to customer’s qualifying limit

How do I repay my facility?

You can repay partial or full amount of your facility. To repay:

Dial *334#
Select Loans and Savings
Select Halal Pesa
Go to Facility
Select Pay Facility
Select the facility to be paid.
Select the option to pay in full or partial.
For full payment, enter the M-PESA PIN and confirm to pay.
For partial payment, enter the amount, M-PESA PIN, and confirm to pay.

How can I get my Halal Pesa balance?

To check your Halal Pesa facility balance.

Dial *334#
Select Loans and Savings
Select Halal Pesa
Select Check Balance
Enter your M-PESA PIN
You will receive a notification SMS showing your balance.

How do I know the due date for settling my Halal Pesa facility?

To know your facility’s due date.

Dial *334#
Select Loans and Savings
Select Halal Pesa
Go to Facility
Select Facility Balance
Enter your MPESA PIN
You will receive a message indicating your balance and due date.

What duration do I have to pay for the facility taken?

The duration is 30 days.

Will I pay any penalties for late repayment?

Yes. If the facility is not paid by day 31, the facility will be restructured to allow for another 30 days at a 5% profit rate of the principal amount: For example: if you were given a facility of Ksh.1000, at a profit rate of 5%, the total due on day 30 will be Ksh.1000 + Ksh.50 = Ksh.1050. If you are unable to pay by date 31 then the facility is restructured at a 5% profit rate again, where you will be expected to pay Ksh.1000+Ksh.50+Ksh.50 = Ksh.1100 by day 60. After day 60 no other charges will be applied to the facility.

How can I opt out of Halal Pesa?

To know your facility’s due date.

Dial *334#
Select Loans and Savings
Select Halal Pesa
Select opt-out.
Confirm you want to opt-out.
Enter M-PESA PIN

What are the channels for support?

In case of any queries,

Call 100 or 200.
Twitter: @Safaricom_Care and @SafaricomPLC
Facebook: @SafaricomPLC
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
You can also visit any Safaricom Shop.