Alipay M-PESA

Alipay is a remittance service that allows for the transfer of funds from an M-PESA customer to a beneficiary in China.

You can access the service through the channels below:

M-PESA App under Services Tab Alipay mini app.
Dial *334#

Who is eligible for this Alipay service?

The service is available to M-PESA registered customers with an active M-PESA Global (International Money Transfer) product.

How can I join the Alipay Service?

To enjoy the Alipay service, you need to opt-in to M-PESA Global. To opt-in:

Launch the M-PESA App
Log in using your M-PESA PIN
On the navigation bar select Transact
Select Global
Select Continue
Enter your region.
Enter your M-PESA PIN

You will receive a successful opt-in SMS from Safaricom.

Via USSD *334#

Dial *334#
Select Send Money
Select M-PESA Global
Enter your physical locatione., Safaricom House, Waiyaki Way
Accept Terms and Conditions
Enter your M-PESA PIN
You will receive a successful opt-in SMS from Safaricom

What are the transaction limits?

The normal daily M-PESA transaction limits apply. The daily transaction limit is KSh 300,000 and KSh 150,000 per transaction.

How do I make money transfer via Alipay?

Through the M-PESA App

Log in to the M-PESA App using your chosen biometrics.
Under the services tab, select Send to Alipay
Enter the details i.e., first name, last name, and Alipay ID
Enter the amount.
Select the source of funds.
Select the purpose of the funds.
Confirm the details.
Enter your M-PESA PIN
You will receive a successful SMS and once the beneficiary accepts the transaction, you will receive another successful message on crediting the recipient’s account.

Through USSD *334#

Dial *334#
Select M-PESA Global
Select Send Money Abroad
Select Send to Alipay ID
Enter the recipient’s first name.
Enter the recipient’s last name.
Enter Alipay ID
Enter the Amount
Select the source of funds.
Select the purpose of funds.
Confirm the details.
Enter your M-PESA PIN

You will receive a successful transaction message

How do I know the recipient’s Alipay ID?

The recipient must send you their Alipay ID for you to able to send money via Alipay. Alipay ID is a unique number that the recipient provides to the sender to allow them to send funds.

What are the charges for using the Alipay service?

The customer will be charged the following fees depending on the amount they transfer.

Amount (KSh)	Fee (KSh)
101-5000	100
5001-20,000	250
20,001-35,000	350
35,001-150,000	500

What is the maximum and minimum transfer that I can make through Alipay?

The minimum transfer is Ksh 101, and the maximum transfer is Ksh.150,000 per transaction.

In what currency will the recipient receive the funds?

The recipient will receive the funds in their country’s currency i.e., Chinese Yuan (CNY).

How do I request a reversal?

Contact customer care with the transaction details and time stamp.

What are the channels for support?

In case of any queries or more information:

Call 100 or 200.
Call: +254 722 002100 for prepaid customers and +254 722 002200 for post-pay customers (Chargeable)
Twitter: @Safaricom_Care and @SafaricomPLC
Facebook: @SafaricomPLC
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Visit any Safaricom shop.