M-PESA Agents and Dealers

Responsibilities of an M-PESA Agent

1. Registration of M-PESA customers 
2. Depositing cash into registered customers’ M-PESA accounts 
3. Processing cash withdrawals for registered M-PESA customers 
4. Processing cash withdrawals for non-registered M-PESA customers 
5. Customer Education 
6. Compliance with Safaricom AML & KYC policy 
7. Compliance with Safaricom business practices 
8. Branding of their outlets as per provided guidelines. 

Requirements to Become an M-PESA Agent

• The prospective agent must be registered as a LIMITED company or equivalent with at least 3 outlets ready to offer M-PESA under the company name. 
• The company MUST have traded for a minimum period of 6 months. 
• Proposed outlets shall be audited prior to the commencement of business. 
• Only applications for outlets in opportunity areas will be considered. 

Below are the attached documents with detailed requirements. 

Requirements to Become an M-PESA Agent Dealer

• Certificate of incorporation. 
• Form CR12 or an equivalent form valid for the last 3 months. 
• Copies of IDS of Office Administrators and Primary Assistants as indicated in the application forms. 
• Completed agent application forms. 

For Agents who do not meet the full requirements of being an M-PESA Agent dealer, should provide the following documents: 

• Good conduct 
• Business permit 
• Identification documents (ID) 

Access Channels

• The Agent App 
•  Agent SIM Toolkit  
• M-PESA Organization Portal 
• M-PESA Dealer Portal for Head offices

Float Purchase Service

Float Purchase for Super-Agents 

Super Agents can confirm the KYC details of the operator requesting the float deposit/withdrawal by: 

Asking the operator to present their ID and then dialing *234# on the Super-Agent Till 

• Select M-PESA Agent Services 
• Select Super Agency KYC 
• Enter the Agent Number, Enter the National ID (of the operator requesting the deposit/withdrawal  
• Select SEND. 

This will populate the Agency Name, Deposit Limit, Withdrawal Limit, and the Operator Name. 

The Super-Agent will verify the details against the ID and proceed to offer the service. 

M-PESA float availability/deposit/withdrawal (super agency services) are offered by banks in the following models. 

Some banks only offer super agency services to M-PESA agents who have bank accounts with them. 

 As a result, the agent must have a bank account with the respective bank to receive the services. These banks are: 

• Co-operative Bank 
• Diamond Trust Bank (DTB) 
• Barclays Bank 

Exception: 

Kenya Commercial Bank (KCB) will offer super agency services to both account and non-account holders, but non-account holders will be able to transact up to KES100,000 per day. 

Other banks offer super agency float deposit/withdrawal services to both account and non-account holders. These banks include: 

• NCBA 
• Equity Bank 
• Family Bank 
• N.I.C Bank 
• National Bank of Kenya 

• Consolidated Bank of Kenya 
• I&M Bank 
• Spire Bank 
• Middle East Bank 
• Credit Bank 

• African Banking Corporation 
• Gulf African Bank 
• Co-op Bank 
• Housing Finance Co. Of Kenya 
• Bank Of Africa 

• Transnational Bank 
• Jamii Bora Bank 
• Chase Bank 
• Prime Bank 
• UBA 

Float Purchase for Sub-Agents 

An agent makes a deposit on the M-PESA Trust account – cash, cheque, RTGS, or EFT which is converted to E-money.  

When purchasing M-PESA float, the organization will be required to indicate the below information on the deposit slip/EFT/RTGS  

• The organization’s Head Office Short Code/Business number as the Beneficiary account number   
• The beneficiary Account name is M-PESA Holding Company Limited. 
• Beneficiary Bank as Cooperative Bank of Kenya 
• The cashier/bank agent shall validate organization details using the available channels before crediting the funds. 

The agent can also purchase float from a Super-Agent. 

M-Pesa Agent Business Loan

Definition 

This is a credit facility that is offered to M-PESA Agents. 

M-PESA Agents can borrow between Ksh 5,000 to 10,000,000 for their M-PESA Agency. 

As an M-PESA Agent, you will be charged a fee of 0.123 % of the total value of the amount requested.  

Benefits of M-PESA Agent Business Loan 

• M-PESA Agents can access credit for working float to enhance their customer deposit. 

Eligibility 

This service is available for M-PESA Agent Head offices. 

M-PESA Agent Business Loan Qualification. 

• The setting of the Loan limit for the M-PESA Agent Head Office is based on the M- PESA Agent till activity. 
• You must have been an active M-PESA Agent Head Office for at least 3 months. 

• You should not have been blacklisted or suspended within the last year. 

Registration for the M-PESA Agent Business Loan 

• Dial *234*3# 
• Select M-PESA Agent Business Loan 
• Enter Head Office Number 

• Enter Primary Assistant ID 
• Accept the terms and conditions to opt-in. 
• Dial *234*3#  
• Select M-PESA Agent Business Loan 
• Select Pay Loan  

• Select The Financier 

Note  

You can opt out of the M-PESA Agent Business Loan if you do not have any outstanding loans. 

M-PESA Agent Head Office till is either suspended or frozen will not be allowed to use the M-PESA Agent Business Loan service. 

If you have a loan with M-SHWARI & KCB M-PESA, you will be allowed to borrow M-PESA Agent Business Loan, since this is a different Loan Service.