Roaming Pickup

What is the M-PESA Global Roaming Pickup?

This is an M-PESA Global service that enables you to cash out from an Agent within the East African region.

These are customers traveling outside their country but can access a service using a visited country’s network. For example, Safaricom M-PESA registered customers accessing M-PESA services in Tanzania.

In which countries will I be able to do M-PESA cash out using M-PESA Global Roaming Pickup?

Currently, the Roaming cash-out service is only available in Tanzania with Vodacom Agents.

How can I access the service?

You can access the service via M-PESA App and USSD *334#.

Do I need to be present at the Agent outlet to do cash out with M-PESA Global Roaming Pickup?

Yes, for you to receive the cash amount that you have withdrawn from the Agent outlet you must be present.

When cashing out using M-PESA Global Roaming Pickup, do I need to present my ID or Passport to the Agent?

No, you don’t need to present any document to a Vodacom Agent in Tanzania when cashing out.

What is the minimum and maximum amount that I can withdraw using M-PESA Global Roaming Pickup service?

The minimum amount you can withdraw is KSh. 101 and maximum KSh. 70000.

What are the withdrawal charges while using M-PESA Global Roaming Pickup service?

Withdrawal charges will vary depending on the amount you are withdrawing, for example withdrawing KSh. 101 to KSh. 5000 will cost you KSh.100+Forex rate.

If I withdraw from a Vodacom Agent which currency, will I be given?

If you are a Kenyan citizen using the M-PESA Global Roaming Pickup service and you cash out from a Vodacom Agent outlet in Tanzania, you will be given your money in TSh.

Why am I charged the Forex rate for using M-PESA Global Roaming Pickup service?

Because the amount withdrawn must be converted into the other country’s currency before you are given. For example, you withdraw from your M-PESA account that is in KSh, but you will be given TSh which means it has to be converted first.

For any support regarding the service, who should I contact?

If you are in Kenya, call.

100 for Prepaid and 200 for Post-pay (free).

If you are outside the country, call via:

Prepay dial +254 722 002 100.
Post-pay dial +254 722 002 200.

If you are outside Kenya, you will be charged for a call; the applicable rate as per our tariff guide at http://roaming.safaricom.co.ke/ i.e., the rate applicable to calls made back home (to Safaricom)

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