M-PESA Account Management
- It is easily accessible i.e., via USSD*334, the Safaricom Menu and M-PESA App
- It is a do-it-yourself i.e., you do not need to contact customer care when you forget or lock your PIN.
This service is open to all M-PESA registered customers.
You will automatically join these services once you register and activate your M-PESA.
To access these services:
- Dial *334#
- Select My Account
- Follow the prompt steps for PIN management, check balance, etc.
Accessing My Account services is FREE, thus there are zero costs when accessing these services.
Contact customer care for the questions and answers to be reset to default/ delete.
It is not a mandatory requirement. However, if you want to reset your PIN on demand, you should set the security questions.
If you have not set answers to the questions and need to self-reset your PIN, a dynamic vetting process will apply when you contact customer care.
You will not need a start PIN. You will activate your M-PESA and follow the prompts.
No. You can do it yourself, and it is only allowed 7 days after a SIM replacement.
You lock your M-PESA PIN by entering the wrong M-PESA PIN five consecutive times.
In case of any queries or more information:
- Call 100 or 200.
- Twitter: @Safaricom_Care and @SafaricomPLC
- Facebook: @SafaricomPLC
- Email:
This email address is being protected from spambots. You need JavaScript enabled to view it. - You can also visit any Safaricom Shop
Was this information helpful? If not tell us how we can improve
Manage all your services in one App
, how can I help you today?
