M-PESA Western Union
Western Union is a company that offers money transfer services to every country that has partnered with Safaricom to allow M-PESA registered customers to send money to recipients in different countries.
You can access the service through the channels below:
- You can send and receive cash fast and conveniently across the regions through M-PESA.
- It is easily accessible via the M-PESA App and USSD *334#.
- • Recipients receive money in their country’s currency.
The service is open to all M-PESA registered customers.
You can send money via the M-PESA App and USSD *334#.
M-PESA App
- Log in to the App using your chosen biometrics.
- Select Transact
- Select Global
- Select Send to Western Union
- Select the Recipient’s Country.
- Enter their details i.e., First and Last Name (Their names should match the name on their identification documents)
- Enter the
- Select the Source of Funds.
- Select the Purpose of Funds.
- Confirm the details and confirm Send to Western Union.
- Enter your M-PESA PIN
You will receive a successful message.
USSD *334#
- Dial *334#
- Select Send Money
- Select M-PESA Global
- Select Send Money Abroad.
- Select Western Union Location
- Select Frequently Sent or New Recipient
- Enter the First Name.
- Enter the Last Name.
- Enter Middle/Other names.
- Enter
- Select the Source of Funds.
- Select the Purpose of Funds.
- Confirm the details and confirm Send to Western Union.
- Enter your M-PESA PIN
You will receive a successful message.
The minimum amount to send is KSh 101 and a maximum of KSh. 150,000.
- Daily limits of KSh 300,000
- Monthly Limit of KSh 1.5M
- Yearly limit of KSh 18M
The recipient will receive funds in their country’s currency.
|
Min |
Max |
Tariff (KSh) |
|
101 |
5,000 |
100+Forex rates |
|
5001 |
20,000 |
250+Forex rates |
|
20,001 |
35,000 |
350+Forex rates |
|
35,001 |
150,000 |
500+Forex rates |
You can receive funds through Western Union. Safaricom has partnered with Western Union to ensure that it will not cost you a cent to receive money.
This service is available in all countries except sanctioned.
This service is currently available in Germany, China, and UAE. Other countries will be included in due course.
This is a 2 LETTER abbreviation for country names e.g., ZA for South Africa, TD for Chad, KE for Kenya, UG, TZ, etc. ISO may not always be the first two letters of the country name.
When sending funds to South Africa the sender is required to input a secret word. The recipient will be required to have the secret word details at the collection point to receive the funds.
Yes. The full amount and double payment reversals are allowed, and you can request one by contacting customer care. Partial amount reversals will not be possible.
In case of any queries or more information:
- Call 100 or 200.
- Call: +254 722 002100 for prepaid customers and +254 722 002200 for post-pay customers (Chargeable)
- Twitter: @Safaricom_Care and @SafaricomPLC
- Facebook: @SafaricomPLC
- Email:
This email address is being protected from spambots. You need JavaScript enabled to view it. - Visit any Safaricom shop.
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