M-PESA Western Union

What is the Western Union?

Western Union is a company that offers money transfer services to every country that has partnered with Safaricom to allow M-PESA registered customers to send money to recipients in different countries.

What are the benefits of this service?

You can access the service through the channels below:

You can send and receive cash fast and conveniently across the regions through M-PESA.
It is easily accessible via the M-PESA App and USSD *334#.
• Recipients receive money in their country’s currency.

Who can access this service?

The service is open to all M-PESA registered customers.

How do I send money via Western Union?

You can send money via the M-PESA App and USSD *334#.

M-PESA App

Log in to the App using your chosen biometrics.
Select Transact
Select Global
Select Send to Western Union
Select the Recipient’s Country.
Enter their details i.e., First and Last Name (Their names should match the name on their identification documents)
Enter the
Select the Source of Funds.
Select the Purpose of Funds.
Confirm the details and confirm Send to Western Union.
Enter your M-PESA PIN

You will receive a successful message.

USSD *334#

Dial *334#
Select Send Money
Select M-PESA Global
Select Send Money Abroad.
Select Western Union Location
Select Frequently Sent or New Recipient
Enter the First Name.
Enter the Last Name.
Enter Middle/Other names.
Enter
Select the Source of Funds.
Select the Purpose of Funds.
Confirm the details and confirm Send to Western Union.
Enter your M-PESA PIN

You will receive a successful message.

What is the minimum/maximum amount one can send through M-PESA Global?

The minimum amount to send is KSh 101 and a maximum of KSh. 150,000.

What are the transaction limits?

Daily limits of KSh 300,000
Monthly Limit of KSh 1.5M
Yearly limit of KSh 18M

In which currency will the recipient receive the funds?

The recipient will receive funds in their country’s currency.

What are the charges for the service?

Min	Max	Tariff (KSh)
101	5,000	100+Forex rates
5001	20,000	250+Forex rates
20,001	35,000	350+Forex rates
35,001	150,000	500+Forex rates

How can I receive funds from abroad?

You can receive funds through Western Union. Safaricom has partnered with Western Union to ensure that it will not cost you a cent to receive money.

Can one send money to all Western Union agents globally?

This service is available in all countries except sanctioned.

Can one send money to all Banks globally?

This service is currently available in Germany, China, and UAE. Other countries will be included in due course.

What is a Country ISO?

This is a 2 LETTER abbreviation for country names e.g., ZA for South Africa, TD for Chad, KE for Kenya, UG, TZ, etc. ISO may not always be the first two letters of the country name.

What is a secret word?

When sending funds to South Africa the sender is required to input a secret word. The recipient will be required to have the secret word details at the collection point to receive the funds.

Can I request a reversal?

Yes. The full amount and double payment reversals are allowed, and you can request one by contacting customer care. Partial amount reversals will not be possible.

How do I get assistance?

In case of any queries or more information:

Call 100 or 200.
Call: +254 722 002100 for prepaid customers and +254 722 002200 for post-pay customers (Chargeable)
Twitter: @Safaricom_Care and @SafaricomPLC
Facebook: @SafaricomPLC
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Visit any Safaricom shop.