Send to Mobile

What is M-PESA Global-Send to Mobile?

This is a service that enables M-PESA registered customers to send money to mobile numbers to individuals in East Africa and Asia i.e., Bangladesh and Pakistan.

What are the benefits of this service?

You can send and receive cash fast and conveniently across the regions through M-PESA.
It is easily accessible via the M-PESA App and USSD *334#.
Recipients receive money in their country’s currency.

How can one access this service?

To enjoy the M-PESA, you need to opt-in to M-PESA Global

To opt-in:

Launch the M-PESA App
Log in using your M-PESA PIN
On the navigation bar select Transact
Select Global
Select Continue
Enter your
Enter your M-PESA PIN

You will receive a successful opt-in SMS from Safaricom.

Via USSD *334#

Dial *334#
Select Send Money
Select M-PESA Global
Enter your physical locatione., Safaricom House, Waiyaki Way
Accept Terms and Conditions
Enter your M-PESA PIN
You will receive a successful opt-in SMS from Safaricom.

How do I send money to mobile numbers in different countries?

You can send it to mobile via the M-PESA and USSD

Via M-PESA App

Log in to the M-PESA App
Select Transact
Select Global
Select Send to Mobile
Select the Recipient’s Country.
Enter the Recipient’s Phone Number.
Enter the
Enter the Source of Funds.
Enter the Purpose of Funds.
Confirm the details.
Enter your M-PESA PIN
You will receive a successful transaction message.

USSD *334#

Dial * 334#
Select Send Money
Select M-PESA Global
Select Send Money Abroad.
Select Send to Mobile.
Select the Country you wish to send to.
Enter their Phone Number.
Enter the Amount
Select the Source of Funds.
Select the Purpose of Funds.
Confirm the details.
Enter your M-PESA PIN
You will receive a successful transaction message.

What is the minimum/maximum amount one can send through M-PESA Global?

The minimum amount to send is KSHS 101 and the maximum of KSHS 150,000.

Normal M-PESA transaction limits.

What are the charges for the service?

East Africa corridors (Uganda, Tanzania, Rwanda) is FREE.

For Malawi, Zambia, Botswana, and Burundi, the charges below apply.

Min	Max	Tariff (KES)
101	5000	100
5001	20000	250
20001	35000	350
35001	150000	500

Can one send money to mobile globally?

Yes. This service is available through the Western Union in all countries except sanctioned countries.

Will I be able to confirm the recipient’s name when sending the money?

No. Since recipients’ records are not in the M-PESA database, Hakikisha will not work.

Can I request a reversal?

Yes. The full amount and double payment reversals are allowed, and you can request one by contacting customer care.

Partial amount reversals are not allowed.

How do I get assistance?

In case of any queries or more information:

Call 100 or 200.
Call: +254 722 002100 for prepaid customers and +254 722 002200 for post-pay customers (Chargeable)
Twitter: @Safaricom_Care and @SafaricomPLC
Facebook: @SafaricomPLC
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Visit any Safaricom shop.