M-PESA Statement

What is the M-PESA statement service?

This is a service that enables you as an M-PESA registered customer to download stamped M-PESA statements on your phone or send them directly to your email address.

What are the benefits of this service?

You can self-register for the service at your comfort on your mobile phone to receive statements.
You can access your M-PESA statements on demand.
Additionally, you can conduct reconciliations without necessarily having to visit the Safaricom shop to apply for statements.
Statements accessed may be used as required to access financial facilities, depending on the institution requesting it.

How can one access the service and how much does it cost?

The service can be accessed from M-PESA App or by dialing *334# from their mobile phone and is free for all M-PESA customers.

How can I access my M-PESA statements?

You can access your M-PESA statements via M-PESA App or USSD *334#.

M-PESA App

Download and install M-PESA App from Play Store (Android) or App Store (iPhone)
Log into the App using the M-PESA PIN or biometrics.
On the Home Page, go to M-PESA Statements and tap See All
Select the Month to view.
Select Export Statements and set the dates to view.
Select Generate Statement to download the same on your phone.

USSD *334#

Dial *334#
Select My Account
Select M-PESA Statement
Select Request Statement
Select the type of statement that you want.
Select Period
Enter the recipient’s email address>Repeat the recipient’s email address.
Enter your M-PESA PIN
You will receive a notification SMS with the code you will use to access the statement.

Can I change my e-mail address?

No. However, you can enter a new email address when you are requesting your M-PESA statement.

For which periods can customers query their statements?

Customers will receive their M-PESA statements on demand for the:

Last 1 month
Last 3 months
Last 6 months
Last 12 months
Last 2 years
For a specific period

What happens when I want my M-PESA statements which are older than 2 years?

You are required to visit your nearest Safaricom Shop.

How long does Safaricom take to send my statement?

Customers will receive their statements within 5 minutes of making a successful request.

I have an M-PESA statement that has a disclaimer indicating that it cannot be used in court. How can I get a statement that does not bear the disclaimer for I can use in court?

Please visit the nearest Safaricom shop and inform them that you would like an M-PESA statement for court purposes.

If the statement is required for a civil matter, then you must fill in the civil disputes statement request form indicating the purpose of use.

You will be provided with a form for which you will indicate your details and provide your ID. A request will be created for processing.

Note: Statements issued for this purpose will be restricted to civil cases and not criminal cases. (Criminal cases are cases that involve a police investigation and/or prosecution).

How can I obtain an M-PESA statement for the funds available to a deceased relative’s M-PESA Account?

To receive a statement, visit your nearest Safaricom shop with the following documents:

Your original ID
A copy of the deceased’s death certificate (burial permits are not allowed)
An affidavit indicating your relationship with the deceased.
A letter from the local county administration/chief in the deceased’s area of residence .
Written request from the claimant (M-PESA Next of kin statement claim form)

How can I access funds from a deceased relative who has KSh 20,000 and KSh 50,000 in their two M-PESA accounts?

For M-PESA accounts containing amounts more than KES 30,000 you will need to provide the following documents:

Your original ID
An original copy of the deceased’s death certificate (burial permits are not allowed)
A Grant of Probate/ Grant of Letters of Administration intestate/ a letter from the public trustee.

Note: Letters granted from this office must exempt Safaricom of any losses.

For M-PESA accounts containing amounts less than KES 30,000 you will need to provide the following documents:

Your original ID
A copy of the deceased’s death certificate (burial permits are not allowed)
Letter from the county administration/ chief in the deceased’s area of residence
Once the above documents are provided, you will be required to fill in a claim form and nominate an M-PESA registered number to which we can transfer the funds within 72 hours.

Note: Letters from the Chief and Sub-chief must be accompanied with an Affidavit administered by a Commissioner for Oaths and sworn by the claimant.

In case of any inquiries, who do I contact?

In case of any queries or more information,

Call 100 or 200.
Twitter: @Safaricom_Care and @SafaricomPLC
Facebook: @SafaricomPLC
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
You can also visit any Safaricom Shop: