M-PESA GO

What is M-PESA GO?

This is a product specifically designed for children below 18 years (10-17 years) to enable them to use specific M-PESA services independently.

How do I register my child for M-PESA GO?

Access the self-onboarding portal through this link - (https://safaricom.com/mpesago) to register your child who is already using a line registered to you.
Visit any Safaricom shop to buy a new Safaricom line and register your child directly on MPESA GO.

As a parent, what documentation do I need to register my child onto M-PESA GO?

You will need a clear copy of their birth certificate or passport. These will be uploaded to the self-onboarding portal. (https://safaricom.com/mpesago).

If I do not have my child’s birth certificate or passport, can I still register them on M-PESA GO?

Yes. You can still register your child on M-PESA GO through the self-onboarding portal - (https://safaricom.com/mpesago) by selecting the ‘ Upload Later’ option. The M-PESA GO account will be created successfully

Will I still be required to provide my child’s birth certificate and/or passport?

Yes, you will have a period of 30 days to revisit the self-onboarding portal - (https://safaricom.com/mpesago), select the M-PESA GO number you registered and upload their birth certificate/passport.

Will my child be able to transact on M-PESA GO before I upload a copy of their birth certificate/passport?

No. Your child’s M-PESA GO account will be non-transactional before you upload their birth certificate/passport. They will get the following notification: ‘The transaction was unsuccessful. The status of the M-PESA GO account does not allow it to transact’.

Where I selected the option to ‘Upload Later’ as a parent and registered the M-PESA GO account, how will I later upload my child’s birth certificate/passport on the self-onboarding portal?

Please follow the following steps:

Visit the self-onboarding portal - (https://safaricom.com/mpesago)
Enter your mobile number and National Identification/passport number.
Receive and enter the OTP number received.
Select the mobile number you converted to M-PESA GO – which will be indicated as: Awaiting Child Document Upload – Birth certificate/passport.
Select ‘Upload Now’
Choose – a birth certificate/passport option.
Upload the document and finish.

As a parent, do I need to visit any Safaricom shop with my 10 – 17year old to register them for M-PESA GO?

No, you do not.

However, you must present an original or copy of the child’s Birth Certificate/passport for the registration to be done at the shop.

How many M-PESA GO Accounts can I register under my profile as a parent?

You can have up to four (4) M-PESA GO accounts under your M-PESA profile.

If I have a line already registered to the Safaricom network, but is not registered on M-PESA, how will I register it on M-PESA GO?

Visit a Safaricom Shop. The line will be registered on M-PESA then you will have the option to:

Access the self-onboarding portal to register it on M-PESA GO, independently.
Or the line will be registered directly to M-EPSA GO.

If I buy a new line at a Safaricom Shop, how will it be registered on M-PESA GO?

This will be done exclusively at a Safaricom shop.

The new line will first be registered on the Safaricom network using your (the parent’s) information (name, ID/Passport, Date of birth) and then the M-PESA GO account is registered using your child’s details – name, date of birth.

As a parent, if I have a line(s) registered on M-PESA already, how will I move it/convert to M-PESA GO?

Log on to the self-onboarding portal - (https://safaricom.com/mpesago)
Verify your identification details (name and ID/Passport number) and then provide the child’s details (name and Date of birth) that you wish to convert to M-PESA GO.
Select the mobile number to convert to M-PESA GO and provide the child’s birth certificate/passport.
Complete the process.

After registering my child’s line on M-PESA GO, how do I link their M-PESA GO account to my (parent’s) profile?

Follow the prompts below:

Dial *334# > My Account > Manage Junior Account > Manage Junior Account Relationship > Add Junior Account > Enter Junior Phone Number > Enter Child DOB > Confirm > Enter your M-PESA PIN.

How will I be able to see my child’s M-PESA GO Account on my profile after registration?

To check the M-PESA GO accounts on your profile:

Dial *334# > My Account > Manage Junior Account > Manage Junior Account Relationship>View Junior Account List.

I have a line registered on M-PESA that my child uses, but it has Mshwari, KCB M-PESA, and Pochi la Biashara. Can I still register it on M-PESA GO?

Yes, you can.

If you have an outstanding loan or any savings, must repay it then transfer/withdraw the savings before proceeding.

During the conversion process here - (https://safaricom.com/mpesa-go) you will be asked to consent to any of these products being closed.

On which channels will my child use to transact on M-PESA GO?

Your child can use:

The M-PESA APP – i.e., this will be the M-PESA Go version with limited features. (https://bit.ly/mpesago)
The STK (Sim Tool Kit)

Which services will my child be able to access on M-PESA GO?

You can enable and disable these services on your child’s M-PESA GO account:

Send money services.
Lipa na M-PESA - Paybill and Merchant Payments.
Buy Airtime
Buy bundles.
My Account services.

Are there services that my child will not be able to access on M-PESA GO?

Yes. M-PESA GO customers (children) may not access the following services:

Any payments to all betting companies.
All loans and saving products – e.g., Mshwari, KCB M-PESA and Fuliza.
Withdraw Cash.
Payments to Political parties.

Will my child’s M-PESA GO Account have a different transaction limit?

No. Normal M-PESA account transactional limits and charges will apply for all M-PESA GO children accounts.

As a parent, how can I keep track of my child’s M-PESA GO account?

As a parent, you can dial *334# on your handset where you will get the following options:

Manage services	· Enable or Disable services such as send money, buy airtime, lipa na M-PESA from your child’s account.
Manage Junior Relationships	· Add / Remove any junior Accounts and view all children under your profile.
View Junior Account Info	· View M-PESA GO account balance or mini statements.

For any support or product queries, how will my child be assisted?

Your child can access Safaricom Customer Care on Line 100 or Line 200 for GSM related issues and Line 234 for all M-PESA related issues on their account.