Ziidi

As currently approved by the Capital Markets Authority, Ziidi is an individual investment fund, however, we are working to add other options in the near future which may bring in chamas and businesses.

As currently approved, Ziidi is an interest earning money market, however we are working on a Shariah compliant option that will be unveiled soon.

This is a Money Market Fund where the funds are invested in government securities such as T-bills as well as interest earning accounts. The rate therefore changes daily. The interest earned on your investments is computed daily and an indicated rate given to you on the M-PESA App and on *334#. Your funds start working for you just 24 hours after depositing. It’s the perfect way to make your money grow effortlessly!

Yes, the fund management fee is 2% interest per annum. However, the return indicated is a net return.

Yes, like all other interest earning investments, Ziidi income is subject to 15% withholding tax.

No, all transactions to and from your M-PESA wallet to Ziidi Fund are completely free. Enjoy giving you a worry-free convenience to manage your money.

No, for now, all deposits and withdrawals are via your M-PESA account.

The minimum amount to invest is KES 100 and the minimum amount you can withdraw is KES 10. There is no maximum investment in ZIIDI. However, the daily M-PESA transaction limit of KES.500,000 per day and KES. 250,000 per transaction are applicable.

You can view and track your investment and earnings on the Ziidi mini app homepage under Investment performance or on *334#.

Next of Kin is the person whose details you update on ZIIDI and in the event of incapacities such as sickness, mental instability, or death they can have access to your funds.

In the event of a claim, the Next of Kin will provide the following documents:

• A duly filled ZIIDI Next of Kin claim of funds form.
• Identification document (ID)
• Death Certificate
• Grant of Probate/Letter of Administration
• Letter from local Administration ascertaining the heir.

As a Next of Kin, you’ll be required to visit the nearest Safaricom Retail shop or Care Desk for assistance with processing the claim.

You cannot change ownership of your Ziidi account. If you need to change the ownership of your Ziidi account, you will need to withdraw all your funds and opt out of Ziidi. Then, follow the current process for changing the ownership of your mobile number and account details. We are here to help you through each step!

• Locking funds in Ziidi is a smart way to set aside money and avoid unplanned spending.
• It adds an extra layer of safety and control, helping you stay on track with your financial goals.
• While the locked funds will not earn additional interest for now, you are taking a positive step towards financial discipline and security.

There is no fixed period for locking your funds with Ziidi. Lock them for as long as you like using the Ziidi Mini-App on the M-PESA App or USSD 334#. Plus, you can easily top up your locked funds anytime.

Your funds will be available 72 hours after unlocking. Kindly note that you can only unlock the entire locked amount, not just a portion of it.

No, there’s no limit to the amount that can be locked or unlocked. However, the amount to be locked should be less than or equal to the amount in the Ziidi wallet. No fees will be charged for locking and unlocking of invested funds.

The interest earned will be the same, however locking your funds helps you overcome impulsive spending building financial discipline.

For support and inquiry, please contact Safaricom Customer Care Center

• Pre-Pay: Call 100 (Chargeable) or +254722002100 (Chargeable) or email This email address is being protected from spambots. You need JavaScript enabled to view it.
• Post-Pay: Call 200 (No Charge) or +254722002100 (Chargeable) or email This email address is being protected from spambots. You need JavaScript enabled to view it.
• You can also send us a Direct Message on our Social Media Channels: X: @Safaricom_care and @safaricomPLC or Facebook: @safaricomPLC
• Visit the Safaricom Retail Center/ Customer Care Desk.

Both Ziidi and MALI are Money Market Fund products approved by the Capital Markets Authority (CMA) and available for investment. At the moment, MALI is not accepting new opt-ins.

Customers in the fund can continue to invest in Mali.

The two are separate funds approved and licensed by the Capital Markets Authority (CMA). As such each is managed and accessed separately. Therefore, each will have their own USSD journey and mini apps for customer access.

MALI continues operating and providing a return for those who are already in the fund allowing deposits and withdrawals.

MALI continues to operate and provide a return to its unit holders. A MALI customer can access their investments through M-PESA App MALI mini app or *334# to invest or withdraw funds

For any additional queries, kindly contact Safaricom Contact Center on 100 (Prepaid) /200 (Postpaid).