Safaricom Flexible Talk Time Bundle Service
The following Terms and Conditions apply to the Safaricom Flexible Talk time bundle Service (“the Service”) and by opting into this Service, you will be deemed to have read, understood, and accepted the same:
1. The Service
a. This Service aims at giving Safaricom subscribers an opportunity to buy flexible talk time bundles that give resources in flexible units.
b. The talk time units are equivalent to one talk time unit = one Kshs. which can be use on both calls and SMS.
2. Eligibility
The Service is open to all active Safaricom PrePay, hybrid, PostPay and Blaze subscribers.
3. Launch of Service
The Service will launch at 0000hrs on 16th March 2020.
4. How to enrol in the Service
(a.) Dial *444# from your Safaricom line and select “Talk Time Bundle”.
(b.) Select 1 and enter any amount you wish to spend.
(c.) Proceed to make payment through airtime or M-Pesa.
(d.) You will receive an SMS confirming successful purchase of the Flexible Talk time bundle.
(e.) Purchase of Flexible talk time bundle for calls and SMS allocated are calculated based on subscriber’s previous week’s average daily spend as indicated in the table below:
| Bundle Amount selected |
Rate for Talk time units |
Validity |
|
|---|---|---|---|
|
Spend Band 1 |
Less than previous week’s average voice + SMS spend |
1.7 |
Midnight |
|
Spend Band 2 |
Greater than previous week’s average voice + SMS spend but less than Average x 1.5 |
2.5 |
Midnight |
|
Spend Band 3 |
Greater than 1.5 previous week’s average voice + SMS spend |
3.0 |
Midnight |
5. Other Terms of the Service
(a.) You cannot sambaza (share) Flexible talk-time resources to another Safaricom subscriber.
(b.) Flexible talk-time resources can be used for calls and SMS for all local networks; on net and off net. Existing calling and SMS rates will prevail.
(c.) You cannot purchase data resources, SMS resources, Skiza and Premium rated services with the flexible talk-time bundle resources.
(d.) You also cannot use the bundle resources to roam or make international calls.
(e.) You can purchase the extra airtime multiple times in a day.
6. Validity of the awarded bundle
The bundle minutes and the preferred calling rates will be valid until midnight of the same day.
7. Priority of Usage
The Bundle resources will have utilisation priority over Main account and Okoa.
8. Other terms
(a.) You will accumulate Bonga Points on purchase of Flexible talk-time bundle as per current Safaricom Loyalty Programme (Bonga) published terms.
(b.) Flexible talk-time bundle will not be considered as spend for accumulation of the storo bonus targets.
9. Extension of Terms
(a.) Save as modified above, these Terms and Conditions are supplemental to and subject to the published Safaricom PrePay Service Terms and Conditions, Safaricom PrePay and PostPay Data Bundles, Okoa Jahazi Terms, Bonga Terms and other Services that you may be using.
(b.) Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Tariff at any time. In any of these events, notice will be given via media advertisements (including at Safaricom’s discretion on the Safaricom website (www.safaricom.co.ke) and will be effective immediately or as at the date referred in such notifications.
(c.) Save as modified above, these Terms and Conditions are supplemental to and subject to the published Safaricom PrePay and PostPay Terms and Conditions, Safaricom PrePay and PostPay Data Bundles and other Products and Promotions that you may be using.
(d.) These Terms and Conditions are available on www.safaricom.co.ke
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