Fake/old M-PESA message
This is among one of the frequent scamming methods experienced by Safaricom users. A common M-PESA message received would look authentic, however, the ‘new M-PESA balance’ would be read as *LOCKED*.Avoid calling back the number of the sender or attempting to reverse the erroneously sent money, even upon their request.
Note that a genuine M-PESA message is sent from M-PESA and not a customer’s line.
Do not refund the money, instead request the sender to forward the message to 456 or call Safaricom for assistance.
Upon receiving a fake message, forward it to 333 to ensure the numbers are blocked and other customers may not be defrauded in future.
Was this information helpful? If not tell us how we can improve
Manage all your services in one App
, how can I help you today?
