Fake/old M-PESA message

This is among one of the frequent scamming methods experienced by Safaricom users. A common M-PESA message received would look authentic, however, the ‘new M-PESA balance’ would be read as *LOCKED*.Avoid calling back the number of the sender or attempting to reverse the erroneously sent money, even upon their request.

Note that a genuine M-PESA message is sent from M-PESA and not a customer’s line.

Do not refund the money, instead request the sender to forward the message to 456 or call Safaricom for assistance.

Upon receiving a fake message, forward it to 333 to ensure the numbers are blocked and other customers may not be defrauded in future.