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- Fraud Awareness
Beware of fraudsters
Do not fall victim to this kind of fraud. Report Wangiri fraud to 333 free of charge.
Types of Fraud and tips to protect yourself
M-PESA Fraud
Fraudsters who target your M-PESA account balance through ATM, Message, USSD, etc.
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Hoax SMS
Find out more
Tip of the day
Be wary of messages from unknown senders
Watch out for messages from unknown senders saying you have won, or they can give you cash or help.
Top 5 tips for staying safe
Safaricom only calls from 0722000000
Do not share your PINs with anyone
Do not follow or key in instructions from unknown callers
M-PESA messages are sent from M-PESA and not a customer’s line
When you receive the fake messages forward them to 333
How to Report Fraud
Forward the fraudster’s number or message to 333
Reach out to us through our Official Facebook & Twitter pages on SafaricomPLC
Contact the Police on 999 or 911
Safaricom only calls from 0722000000
- The following are the verified Safaricom’s social media accounts
- https://www.facebook.com/SafaricomPLC
- https://twitter.com/SafaricomPLC
- https://www.instagram.com/safaricomplc_/
- Always looks out for the verification badges
There is no such thing as double registration. Don’t be conned or threatened by anyone instead report the number to 333.
Register your voice as your password. Never disclose your personal Information or PINS with anyone
- Do not follow instructions from unknown callers or fall for too good to be true stories.
- Always verify with your known contacts before sending money
Do not share your personal details, call records and M-pesa details like balance with anyone who calls you.
Keep your personal information such ID number, date of birth, full names private.
Change your PIN immediately . Make sure your PIN is not easy to guess. Avoid using PINS such as year of birth.
Contact Safaricom as soon as you suspect your details or phone has been compromised.
Do not press any codes on your phone as directed by anyone allegedly from Safaricom. You could block your line or send money to a conman.
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