Safaricom Home Fibre
Safaricom Home Fibre is a service that allows you to have fast, reliable and unlimited internet access from the comfort of your home. Once registered you will be given a Wi-Fi router that will enable you to have wireless and LAN internet access.
Available Packages are as below:
|
PACKAGE |
FIRBE SPEEDS |
MONTHLY COST |
FAIR USAGE POLICY (FUP) LIMIT |
SPEEDS AFTER FAIR USAGE |
SECURE NET (AT NO COST) |
|---|---|---|---|---|---|
| Bronze | 15mbps | Ksh. 2,999 | 500GB | 1mbps | N/A |
| Silver | 30Mbps | Ksh. 4,100 | 1000GB | 3Mbps | Opt In |
| Gold | 80Mbps | Ksh. 6,299 | 1000GB | 3Mbps | Included |
| Diamond | 500Mbps | Ksh. 12,499 | 1000GB | 3Mbps | Included |
Home Fibre Bulk Pay allows you to pay for multiple months of your home fibre subscription upfront at a discounted rate.
Available bulk pay options are 3-months, 6 Months, and 12 Months
These plans are ideal for customers who:
- Want to lock in a lower rate for their internet service.
- Appreciate the convenience of not managing monthly bills.
Our 4 packages are available for bulk pay.
| Price (Ksh) | |||
| Plan | 3 Months | 6 Months | 12 Months |
|---|---|---|---|
| Bronze 15mbps | 8,000 | 15,000 | 29,000 |
| Silver 30Mbps | 11,000 | 21,000 | 41,000 |
| Gold 80Mbps | 17,000 | 33,000 | 65,000 |
| Diamond 500Mbps | 36,000 | 71,000 | 138,000 |
Bulk pay options are available on both USSD and My Safaricom App
Via USSD:
- Dial *400# and select Option
- Select your fibre plan.
- Choose the number of months you want to renew (3 Months, 6 Months, 12 Months)
- Select Payment Method
- Authenticate
Via My Safaricom App:
- Go to mySafaricom App and select Home Internet Tab
- Select Home Fibre icon.
- Select Change Plan.
- Select Home Fibre package and duration (3 Months, 6 Months, 12 Months).
- Select Payment Method
- Authenticate
Yes, you can change your plan. You will receive a refund for the unused days. To change your plan dial *400# or go to mySafaricom App > Home Internet
You can request for Safaricom Home Fibre here. If you’re in are in a fibre covered area, you will get a call back from Safaricom within 24 hours.
You will be provided with a WiFi username and Password to connect your device to Safaricom Home Fibre.
You can pay for your Home Fibre subscription using either of the options below:
Via mySafaricom App:
Download mySafaricom app from your Playstore or AppStore and select the HOME Internet tab
Via USSD:
Dial *400# > Select Home Fibre > Pay > Select your preferred package and make payment via M-PESA
Available Payment Modes:
- MPESA
- Postpay Credit Limit: If you are a Safaricom Postpay customer, you can use your credit limit to settle your Home Fibre bill. Simply dial *400# > Pay > select preferred plan > select Postpay as a payment option.
- Bonga: This allows you to pay for your Safaricom Home Fibre subscription using Bonga points. Simply select Bonga Points when selecting payment option.
Go to My Safaricom App > Home Internet > Home Fibre > Manage account to change your default username and password. If you encounter any challenges, Call 400 for assistance from one of our support team members.
You can change your package on the day of renewal. You will be able to change your subscription by going to mySafaricom App > Home Internet > change plan or by dialing *400# and following the prompts. NOTE: When you change your subscription before your renewal date new, package will take effect and you will forgo the remaining days on the current subscription.
Please send an e-mail to
Please send an e-mail to
Please call 400 from the number that you used to make payment for the service. Alternatively, you can send an e-mail to
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