Data

What is the new data tariff?

The new data tariff now allows customers to buy data with NO EXPIRY DATE, for any amount they wish.

What does NO EXPIRY DATE mean for the new data plan?

TThe data will not expire. The customer gets to use the entire bundle until it depletes.

Who is eligible for the new data tariff?

The new data tariff is available to all Safaricom customers (prepaid, postpaid and hybrid).

How can I purchase on the new data tariff?

The new data plans are available on *544#, My Safaricom App, and Web on www.safaricom.com/bundles

Can I purchase the new data plan multiple times?

Yes, customers can purchase the data as many times as they like.

Does the new data plan come with free access to WhatsApp?

No. The New Data bundles will not have free access to WhatsApp.

Which payment modes are available to purchase the new data plan?

Customers can buy the new data plan with Airtime and M-PESA. The customer will be prompted to select the payment option before completing the purchase.

Can I purchase the new data plan for another number?

Yes, you can purchase the new data plan for another number as well.

Will I earn Bonga points?

Yes, customers will earn Bonga points for each purchase as per the current conversion rate.

Will I be able to buy data bundles with Bonga points?

Yes. The customer can still buy the old Data Bundles with Bonga points. They however will not be able to buy the new data plan with Bonga points.

Will I be able to browse without the data plan?

Yes, customers will be able to browse without data using their airtime at KSh 4.3 per MB.

How do I subscribe to My Data Manager?

Customers can subscribe to My Data Manager by dialing *544# and selecting Normal Bundles with Expiry on option 3.

Will a customer still receive balance and depletion notifications for the new data tariff?

Yes, the customer will receive balance notifications at 500MB, 75MB and 2MB.
The customer will also receive a depletion notification upon the data plan’s depletion.

Will I be able to sambaza data with the new tariff?

Yes, you will be able to sambaza data from the new tariff, between 5MB and 10MB per transaction, with a maximum of 20MB per day.

What will happen to my previous bundles when I buy the new data plan?

The normal bundles with an expiry date will be used up first before the data in the new tariff.

Can I extend the validity of the old data bundles by buying the new data plan?

No. The validity of the old bundles with expiry cannot be extended with the new data plan.