Enjoy Safaricom VoLTE

Voice over LTE (VoLTE) is an advanced technology that delivers high-quality life-like sound over voice and video calls across the 4G network.

Customers on VoLTE will Enjoy HD(High definition) calls and video calls that will be ultra clear with reduced background noise. In addition the calls can be enhanced if both parties are on VoLTE capable devices and located in a 4G location as they can switch to video call seamlessly within call. Consumers will have a more enriched conversation, i.e. they can now make calls whilst browsing. Customers on VoLTE will also enjoy fast call set up. PrePay: Call 100 (Free) Or +254 722 002100 (chargeable) Email: customercare@safaricom.co.ke PostPay: 200 (Free) Or +254 722 002200 (chargeable) Email:advantage@safaricom.co.ke Data Queries: mobileoffice@safaricom.co.ke Online Support Team Twitter – @Safaricom_Care and @SafaricomPLC Facebook

Have a VoLTE enabled handset (check if your handset is VoLTE enabled from www.safaricom.co.ke/VoLTE Ensure that your handset has been upgraded with the latest software provided by your handset manufacturer by checking under settings -> Software update-> Ensure that you are using a 4G SIM and you’re calling on 4G network. Verify that the VoLTE voice calling feature has been enabled on your smartphone For Android: Settings -> Mobile networks -> Turn on VoLTE call.

For Android users: The “HD/VoLTE” icon will be shown on the top bar of the screen.

There are No additional charges on VoLTE, customer will call using airtime or minutes and normal charges will apply. After successful registration, you will receive a confirmation message and a 4-digit M-PESA PIN via SMS.

The existing plan that customers uses for calls will support the VoLTE services ie. HD calls and video calls.

VoLTE calls will Not consume any data. It will be charged as per your normal calls.

The call will automatically switch to our standard voice service Roaming services are automatically updated on PrePay lines. For PostPay subscribers dial 200 to activate on your line or activate via USSD as below:- Dial *200# and select “Products and Services”. Select “Safaricom Roaming”. Select “Activate roaming service” and either: Data, Voice and SMS Voice and SMS Only Accept the terms and conditions, “Ts&Cs” as published on www.safaricom.co.ke. Enter your M-PESA PIN for authentication. You will then get a text message confirming successful activation.

No. Customers will enjoy VoLTE services when making On Net calls only.

Yes, you can use VoLTE when roaming in USA and Canada, we have partnered with AT&T and Telus Mobile respectively.

Can only work on VoLTE capable devices & a 4G SIM. Customers device need to be running on the latest software update. Need to be in a 4G zone Person on the other end needs to be on 4G with a VoLTE enabled device.

Customers can make video calls on VoLTE without data resources. The video call will be charged as a normal call from the customers` account.