Following the numerous complaints from customers finding out that their National Identification details have been used to register new numbers without their consent and used to commit crimes, we have launched a service that will assist in fighting this kind of fraud.

In a bid to win this fight, we have partnered with customers and dealer agents through SIM registration alert to stop fraudulent registration of new lines.

Whenever a customer’s National ID number is used to register a new SIM card, he/she will receive an SMS notification from service number 707 asking for consent.  The customer will be prompted to accept or cancel the registration.

 During the registration, if a customer responds with ‘no’, the new line will not be registered and the matter will be escalated automatically to Safaricom fraud team for investigation. If the customer chooses not to respond with either of the options given, the registration will not be completed.

The new service applies to customers registering a second or more lines with Safaricom. If it is a first line the service will not launch. Once a customer tries to register a new line, the system will check for the most active number on the network or M-PESA that is registered under the same ID number and send a notification to this number for consent.