Safaricom Sustainability Report 2017
|
INTRODUCTION |
4 |
|
The Year in Review |
6 |
|
Message from the Chairman |
8 |
|
Message from the CEO |
10 |
|
OUR BUSINESS |
14 |
|
About Safaricom |
16 |
|
Our Business Model |
17 |
|
Our Strategy |
18 |
|
What are the Sustainable Development Goals |
19 |
|
The True Value We Have Created |
20 |
|
OUR MATERIAL MATTERS |
22 |
|
Governance, Risk and Regulation |
24 |
|
Network Quality |
30 |
|
Environmental Responsibility |
37 |
|
Innovation |
41 |
|
Social Innovation |
44 |
|
Customer Satisfaction |
42 |
|
STAKEHOLDER ENGAGEMENT |
48 |
|
Society |
50 |
|
Regulators |
57 |
|
Shareholders |
59 |
|
Media |
62 |
|
Customers |
64 |
|
Business Partners |
68 |
|
Employees |
71 |
|
CONCLUDING REMARKS |
77 |
|
ASSURANCE |
78 |