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STAKEHOLDER ENGAGEMENT
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| REGULATORS |
SHAREHOLDERS | MEDIA | CUSTOMERS | BUSINESS PARTNERS | EMPLOYEES |
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REGULATORS
Our services play an important, and occasionally
critical, role in the daily lives of over 28 million
Kenyans. As a result, our regulators expect us to
provide these services in a reasonable, responsible,
ethical and environmentally sensitive manner,
providing customers with adequate information
and support to access and enjoy our services, while
respecting their rights. Our regulators also require us
to compete for business fairly and to play our part
in helping to empower and transform the lives of
Kenyans through innovation and investment.
OUR REGULATORS
We are overseen by eight regulatory authorities
and our chief regulator is the Communications
Authority (CA), which is the regulatory authority for
the communications sector in Kenya. The purpose of
the CA is to ensure the people of Kenya receive the
best possible services from communications providers.
This responsibility requires making sure that there is
adequate, healthy competition among providers,
and that the public are protected from misleading
or unscrupulous business practices. We engage with
the CA on issues such as Quality of Service (QoS)
measurements, SIM Registration Regulations, ICT sector
regulations and the Universal Service Fund (USF).
OUR PRIMARY REGULATORS
REGULATOR
MANDATE
ISSUES ON WHICH WE ENGAGE
Communications Authority The CA works to ensure the people of Kenya
receive the best possible services from
communications providers.
• Quality of Service (QoS)
Measurements
• SIM Registration Regulations
• ICT sector regulations
• Universal Service Fund (USF)
Competition Authority of
Kenya
The CAK works to promote competition for the
benefit of consumers, businesses and the economy
as a whole.
• Trade practices
• Consumer issues
Central Bank of Kenya The CBK seeks to promote and maintain a stable,
efficient financial system that serves the economy
and the people of Kenya.
• Mobile money transfer services
(M-PESA)
Kenya Revenue Authority The KRA is responsible for the efficient assessment
and collection of revenue (taxes) on behalf of the
government.
• Taxation
National Environment
Management Authority
NEMA is mandated to ensure the natural resources
and environment of Kenya are managed in a
sustainable manner
• Environmental Impact Assessments
• Environmental Audits
• E-waste management
• Energy management regulations
Betting Control and
Licensing Board
The BCLB seeks to promote reasonable, legal
and sustainable gambling activities in Kenya and
authorises lotteries and prize competitions.
• Safaricom promotions
Kenya Civil Aviation
Authority
The KCAA is responsible for the safety and
management of the Kenyan airspace.
• Site acquisitions
• Construction of Base Transceiver
Station
Capital Markets Authority The CMA protects the interests of investors and
publicly-listed companies through licensing and
supervising the capital markets industry.
• Corporate Governance