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INTRODUCTION

| THE YEAR IN REVIEW | MESSAGE FROM THE CHAIRMAN | MESSAGE FROM THE CEO |

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Our products and services play a central role in the daily lives of more than

28 million Kenyans. Our purpose continues to be to transform lives and we are

dedicated to delivering connectivity and innovative services that can truly

improve the quality of life and the livelihood of every person we reach.

We also seek to contribute to sustainable living throughout Kenya and are

committed to managing our operations responsibly and ethically, together with

using our influence to highlight and address sustainability challenges. This report

offers an overview of what we have achieved under our sustainable business

strategy.

INTRODUCTION