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OUR MATERIAL MATTERS
| GOVERNANCE, RISK & REGULATION | NETWORK QUALITY | ENVIRONMENTAL RESPONSIBILITY
| INNOVATION |
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M-PESA CONTINUES TO DEEPEN FINANCIAL INCLUSION
M-PESA continues to grow and a drive deeper financial inclusion. Revenue from
the service leapt up by 32.7% from KES 41.5 million in FY16 to KES 55.1 during the
year. Likewise, the number of users (active in the last 30 days) increased by 14.6%,
from 16.6 million to 19.0 million by March 2017. Monthly usage per customer also
grew by 35% to an average of 10.0 transactions per customer per month.
FY17 FY16 FY15
M-PESA Revenues (KES billion)
55.1 41.5 32.63
M-PESA Customers (million)*
19.0 16.6 13.86
* 30-day active
During the year, we introduced M-PESA
Kadogo
, through which transactions
under KES 100 do not attract a service fee. This has further strengthened our
position as pioneers in entrenching financial inclusion in Kenya.
TRANSFORMING LIVES THROUGH SOCIAL INNOVATION
We continue to take our promise to transform lives and contribute to sustainable
living throughout Kenya very seriously and are committed to improving the
quality of life of Kenyans wherever possible. One of the key ways we seek to
achieve this commitment is through our social innovation initiatives. Our approach
to social innovation is to empower and uplift communities and individuals
through sustainable and value-adding commercial products and services. We
acknowledge that technology and money alone will not solve deep social issues
in the long-term and that we need to seek innovative ways of removing the
barriers to access that prevent communities from economically empowering
themselves.
During the period under review, we continued to build on our work in areas such
as agriculture, education and health, where technology is a critical tool that can
make a significant difference to people’s lives. We use numbers of active users/
subscribers as a primary gauge of the impact and success of the new products
and services we develop, together with usage data. Among the applications and
programmes we continued to develop during the year were the following:
SDG 8
SDG 8
SDG 9
SDG 17
“We continue to take our
promise to transform lives and
contribute to sustainable living
throughout Kenya very seriously
and are committed to improving
the quality of life of Kenyans
wherever possible.”