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OUR MATERIAL MATTERS
| GOVERNANCE, RISK & REGULATION
| NETWORK QUALITY |
ENVIRONMENTAL RESPONSIBILITY | INNOVATION |
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NETWORK QUALITY
Our network remains fundamental to our business. It is an essential part of our business
because all of the services we provide to our customers are delivered through the network
platform. It is also the medium through which we transform lives. The quality and availability
of our network is a competitive advantage as well because it allows us to differentiate
ourselves in a highly competitive market.
In response to the SDG strategy, we have aligned our efforts with five of the goals this year
and committed to fostering a conducive work environment
(SDG8)
by putting safety first
for all staff and our partners, as well as ensuring that all staff are treated equally and to
promote and support Diversity and Inclusion
(SDG10)
. We have also committed to further
entrench the use of energy-efficient technologies
(SDG7)
within our installations and our
facilities that are environmentally friendly
(SDG12)
and to extend coverage of our services
and offer an excellent network experience to society in general
(SDG9)
.
BEST NETWORK FOR YOU
Independent Quality of Service (QoS) testing is one of the main indicators we use to
monitor and manage the quality of our network. During the year, the Safaricom network
was comprehensively evaluated by P3 Communications and was awarded the ‘Best in
Test’ P3 certification for both voice and data among Kenyan operators.
We exceeded our target of scoring 650 points with a score of 733 out of a possible 1000,
which is a 39% improvement on our performance last year when we scored 527 points.
Our nearest competitor scored 358 points. Our results were also the best from the African
countries measured by P3, which include Kenya, Ghana, South Africa and Egypt.
SERVICE KPI
FY17
FY16
FY15
VOICE
Call setup success rate
Dropped call ration
Speech Quality
DATA
Mean user data rates
- download
Mean user data rates
- upload
Mean web browsing
session time
Network delay
Alongside: Summarised results of the P3 QoS testing of the Safaricom
network, ranked against other Kenyan mobile operators
12 3
12 3
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12 3
12 3
12 3
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12 3
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