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OUR MATERIAL MATTERS

| GOVERNANCE, RISK & REGULATION |

NETWORK QUALITY | ENVIRONMENTAL RESPONSIBILITY | INNOVATION |

24

GOVERNANCE, RISK AND REGULATION

If the business is not run in an ethical, transparent and accountable manner, we are likely

to face legal and reputational risks, as well as being disadvantaged by eroded employee

and investor trust and confidence, which quickly translates into lost opportunities and

diminished success. As a result, we consider sound corporate governance, ethical behaviour,

robust risk management and regulatory compliance to be fundamental to our commercial

sustainability.

In response to the SDG strategy, we have aligned our efforts with five of the goals this

year and committed to promote ethical business practices and fight corruption in all its

forms

(SDG16)

within Safaricom and within the wider business community

(SDG17)

. We

have also pledged to create a non-hostile and secure workplace

(SDG8)

within which all

employees are treated equally

(SDG10)

. Lastly, as part of our work with the regulators, we

have committed to striving to provide universal access to high quality information and

communications technology through our network

(SDG9)

.

ROBUST GOVERNANCE

From a governance perspective, we ensure that Safaricom is run in an ethical, transparent

and accountable manner by having robust governance processes and structures in place,

along with explicit guiding principles and clear lines of responsibility. The Board of Directors

is, ultimately, responsible for corporate governance throughout the organisation and the

behaviour of members is governed by an explicit Governance Charter. Members of the

Board also undergo collective and individual performance assessments at least once

annually.

Please refer to the ‘Governance, Risk and Regulation’

section of the website associated with this report at

https://www.safaricom.co.ke/sustainabilityreport_2017/

for

more information regarding our governance structures and

reporting processes.

SDG 16