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INTRODUCTION

| THE YEAR IN REVIEW |

MESSAGE FROM THE CHAIRMAN | MESSAGE FROM THE CEO |

6

THE YEAR IN REVIEW

4

Fatalities*

* Two employees, one contractor

and a third party

Fined

KES 270,056,720

by the Communications

Authority for failing to

meet its Quality of Service

requirements

70%

Safaricom staff

dedicating

their time to

community projects

30%

of senior

management

are women

Fuel

consumption

ˆ

2.7%

to

9,446,251 litres

98%

of staff trained

on ethics and

anti-corruption

Water

consumption

‡

2%

to

96,650 m

3

632

tonnes of e-waste

collected since 2013

98%

suppliers signed up

to the Code of Ethics

for Businesses in Kenya