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OUR BUSINESS

| ABOUT SAFARICOM | OUR BUSINESS MODEL | OUR STRATEGY | WHAT ARE THE SUSTAINABLE DEVELOPMENT GOALS? | THE TRUE VALUE WE HAVE CREATED |

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Safaricom Limited (Safaricom) exists to transform lives. We provide voice, data,

financial services and enterprise solutions for a range of subscribers, small

businesses and government, using a variety of platforms. We operate solely in

Kenya and our headquarters are located at Safaricom House in Nairobi. *

This section presents a brief overview of the company and the business

ecosystem within which we operate. It includes a summary of our strategy, an

explanation of how sustainability fits into our strategy, our business model and

an assessment of the total value we have created and allocated during the

reporting period.

* Safaricom has four subsidiaries, which are 100% held and are disclosed in the notes of the Annual

Financial Statements in our 2017 Annual Report. These subsidiaries are covered by the disclosures in

this report.

OUR BUSINESS