Safaricom eSIM

eSIM is an embedded SIM inside your device. There's no physical SIM card that you need to insert. The eSIM stores data that is needed for your device to connect to and use the Safaricom network.

1. Having more than one phone number tied to a single device without swapping SIMs.

2. Freedom to switch operators without having to change your device if using a single SIM device.

3. Reduced risk of SIM Card damage since the SIM card is embedded in the phone.

4. Frequent travellers can easily switch providers as they travel.

Devices that have Dual SIM with an eSIM have both a physical SIM card and an eSIM. This allows the option to have two different phone numbers on the same device.

Devices that are eSIM-only do not have a physical SIM card; instead, all the information is stored on the eSIM inside the device.

Yes, subject to availability.

Please dial *#06#. If the device has an EID number, it means it is eSIM enabled.

Please visit any of our Safaricom Shops to purchase the eSIM QR code at below prices:

1. New Line Activation - Ksh.250
2. Prepaid - Ksh.150
3. Postpay - Free

If you are within the country, you will be required to present your original identification documents such as ID or Passport at any Safaricom retail shop. If roaming, you will need to send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.. Once vetted successfully, you will be required to make a payment for the eSIM QR code to be sent via email.

If roaming, you will need to send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.. Once vetted successfully, you will be required to make a payment for the eSIM QR code to be sent via email.

You will need to visit any Safaricom Shop to purchase an eSIM however you can activate it from anywhere if you have a data connection.

No. You must be connected to a WI-FI or cellular network.

Yes, the experience will be like a physical SIM where you can switch between networks.

Yes, if you have both SIMs active it means that you have two different phone numbers.

This is dependent on a specific device because of different manufacturer specifications and capabilities.

If it’s the same number, no. If it’s a different number, yes. An eSIM is treated by the network like a normal SIM card.

Yes, you can make and receive calls and messages from both numbers if one is an eSIM and the other is a physical SIM.  However, if you're on a call with one of your phone numbers, calls to your other phone number will go to voicemail. You will also receive a notification for the missed call. 

Call Waiting will work if you receive a call to the same number that you are currently using.  If both phone numbers are eSIM then one has to be on at one time.  

Remains the same. You will be required to go to the STK menu to activate.