M-PESA App

What type of device should I have to use M-PESA App?

Make sure that you have a supported Android Version, minimum version is 4.4 (kitkat).
Make sure that you have a supported iOS Version, minimum version is 9.

When I click on a button appears “Coming Soon”. What does it mean?

You are testing a beta version of M-PESA, features that are labeled as Coming Soon will be available only on future versions. Keep using the Application to discover these new features.

I have seen an error screen while completing a transaction. How can I complete a transaction in this scenario?

Please make sure that you are using the mobile application with a proper internet connection, have enough balance and inserted the correct PIN. If all these criteria is met, please contact support and indicate the error that is present on the screen.

I don’t want to accept the Terms & Conditions and Privacy Policy. Can I still use the App?

No, accepting Terms & Conditions and Privacy Policy is a mandatory step to use M-PESA

I didn’t allow the App to access my contacts on the Send Money flow. How can I give permissions?

You can click on button that directs to phone settings, or go directly to settings on your device. Then on M-PESA App Settings activate the access to your phone book.

What is Discover and Grow Tab?

On Discover tab customers can find services provided either by Safaricom or 3rd Parties such as Safaricom Bundles, ProGas, …
On Grow tab customers can find financial services provided by M-PESA, banks or other partner such as M-Shwari, KCB M-PESA and others

I have found an issue with the Application and/or have a question that I couldn’t find an answer in this document.
Who should I contact?

To get further assistance please contact This email address is being protected from spambots. You need JavaScript enabled to view it.