Internet for Business

What is Internet For Business?

This is a fast, affordable and reliable internet connectivity for small to medium sized businesses. Safaricom Business Fibre is a high-speed, cost-effective internet service designed specifically for business customers, offering reliable and fast connectivity.

How do I buy the Business Internet service?

To purchase the Business Internet service, click on this link to Buy Now https://business.safaricom.co.ke/products/businessfibre

What packages can I subscribe to?

You can subscribe to the below Safaricom Business Internet packages on a postpay or prepay plan:

INTERNET PACKAGE (FIBRE)	BUSINESS FIBRE - PRICE (Inclusive of Taxes) (Free Installation & Free Router included)	CLICK ON THE BELOW LINK TO BUY NOW!
Business Fibre 15 Mbps	KES 2,999 /-	https://business.safaricom.co.ke/products/businessfibre
Business Fibre 50 Mbps	KES 5,000/-	https://business.safaricom.co.ke/products/businessfibre
Business Fibre 100 Mbps	KES 6,299 /-	https://business.safaricom.co.ke/products/businessfibre

How is Business Internet billed?

Safaricom Business Internet is billed on a prepay or postpay basis. You will receive an invoice on the 1st of each month, with payment due by the 16th. The first bill will include prorated charges for the onboarding month and the full charge for the following month.

How do I report issues with my Business Internet service?

For support, contact us via:

Phone: +254 722 002222
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
USSD: *485# (for billing and outages)
Online: https://selfservice.business.safaricom.co.ke/sign-up

How do I make payments for Safaricom Business Internet?

Onboarding Payment: Deposit via Paybill 140140 or at Safaricom shops (cash or cheque).
Monthly Payments: Pay via Paybill 200200 using your service account number as the account number or at Safaricom shops.
The bill is due on the 16th of each month. A 10-day grace period may apply, but disconnection may occur if payment is not received within 90 days of the due date. Other credit collection actions may be applied to recover any outstanding bill amounts after termination.

Are there any installation or equipment fees?

No, installation is free, and equipment is provided at no additional cost. However, the equipment remains Safaricom’s property and must be returned if you terminate the service. Note that internal LAN office cabling is not included.

How long does it take to install Safaricom Business Internet?

Installation begins after payment is received and is typically completed as quickly as possible. Our installation partners will contact you to schedule the setup once your order is processed.