Best place to work

Our employees remain an integral part of our success and we continue to drive the Spirit of Safaricom while nurturing critical talent. We have anchored our people strategy on four key pillars:

Accelerate the delivery of diverse talent and future-ready skills.

We are an equal opportunity employer, actively recruiting talent from diverse backgrounds to ensure a workforce reflective of the communities we serve. We strive to create a work environment where employees are empowered to thrive and grow regardless of gender, disability, race, age, or any other dimension of equality

Our progress in creating a future-fit organisation is highlighted by the Safaricom Digital Academy a re-skilling initiative to accelerate future digital skills readiness across the business as we transition into a purpose-led, Customer Obsessed, digital-first technology company. and the Safaricom business school.

Orchestrate an Agile and efficient operating model.

The adoption of Agile as a way of working has enabled us to progress our Customer Obsession journey. It has also meant less specialisation and greater synergy across teams. It continues to allow us to meet our stakeholders needs and expectations more strategically. Our people are now better engaged and feel empowered in contributing to realising our mission and delivering on stakeholder needs.

Foster the purpose and Spirit of Safaricom

The annual people survey, a census survey measures all themes related to Employee Experience, as well as capturing views on the Safaricom Spirit, change readiness through Customer Obsession and progress on new initiatives around agility and becoming fully digital.

We aim to embed a culture of zero harm by eliminating or controlling risks associated with our operations and delivering holistic employee wellbeing.