Sustainability Objectives
Based on our vision and material matters, we have identified a number of strategic sustainability objectives that balance our short-term position with our long-term strategy.
| Material matter | Strategic sustainability objective |
| Network quality: The coverage and quality of our network needs to keep up with the growth in customers and the increased demands of new technology | Deliver the best network by enhancing network quality. |
| Energy security: The reliability and growth of our network is dependent on access to reliable and cost efficient energy. | Minimise business disruptions by rolling out alternative energy solutions and enhancing energy security for future growth. |
| Innovation Our business transforms lives through continuous innovation |
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| Customer experience: The experience of our customers at all touch points and on all products and services needs to remain exceptional | Protect the privacy of our customers and promote a positive customer experience at all touch points. |
| Our employees: Our business performance is enhanced by productive, motivated staff and we are committed to providing a safe and supportive working environment. | Maintain a productive, supportive and safe working environment |
| Environmental performance: The environmental impact of our business must be managed to enhance value creation and maintain compliance with regulation. | Ensure our products, processes and operations are safe for the environment. Reduce energy usage and related greenhouse gas emissions, conserve water, reduce waste and explore opportunities for reuse and recycling. |
| Our business partners: We need to work with our business partners to understand their sustainability challenges and support them on their sustainability journey | Promote sustainable practices within our business ecosystem |
| Regulatory issues: Embedding evolving regulatory best practice in our business requires proactive involvement in policy formulation, understanding policy objectives, balancing the interests of different stakeholders, and managing the costs of compliance | Ensure continued regulatory compliance and engage with our regulators to ensure a fair business environment is maintained |
| Ethics and values: We uphold and promote the highest ethical business practices. | Promote ethical principles and good corporate governance throughout our business ecosystem. |
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