Safaricom Platinum is a life-style driven monthly service that gives customers a worry free mobile plan, platinum service and bill manger all accessible from mySafaricom app
Safaricom Platinum Plans are value-for-money mobile packages that allow you to enjoy affordable and convenient plans by giving you integrated data, voice and SMS packages.
Safaricom Platinum will be available to all individual Safaricom PrePay, PostPay and Hybrid subscribers.
i. “Platinum” Plans
Platinum Plans |
Platinum Plan |
Minutes |
International Minutes |
Data |
SMS |
Amount |
Platinum 1k |
100 |
0 |
2GB |
100 |
1,000 |
Platinum 2k |
200 |
0 |
5GB |
Unlimited |
2,000 |
Platinum 3k |
400 |
0 |
8GB |
Unlimited |
3,000 |
Platinum 5k |
1000 |
40 |
15GB |
Unlimited |
5,000 |
Platinum 10k |
4000 |
100 |
30GB |
Unlimited |
10,000 |
- International Minutes for 5k and 10K Plans; China , USA, India & Canada
- In addition to the resources available under the service, subscribers will have access to incentivized services from Shell Petrol Stations countrywide, Eatout.com and Ticketsasa
- Subscribers to the Platinum 10K Plan will have access once a year to business class lounges in major airports worldwide
- Platinum Plan 1k will be available for select subs only
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a. These are one off plans available for Prepay subs only
b. The plans will have a 30 day validity.
c. Payment options available will be via Airtime, M-PESA or Bonga points.
d. For Bonga the below matrix will be used;
Price Point |
Bonga Points |
1,000 |
3,300 |
2,000 |
6,700 |
3,000 |
10,000 |
5,000 |
16,700 |
10,000 |
33,300 |
ii. “Platinum Plus” plans
Platinum Plans |
Platinum Plan |
Minutes |
International Minutes |
Data |
SMS |
Amount |
Platinum 1k |
100 |
0 |
2GB |
100 |
1,000 |
Platinum 2k |
300 |
0 |
6GB |
Unlimited |
2,000 |
Platinum 3k |
500 |
0 |
12GB |
Unlimited |
3,000 |
Platinum 5k |
1500 |
40 |
25GB |
Unlimited |
5,000 |
Platinum 10k |
4000 |
100 |
40GB |
Unlimited |
10,000 |
- International Minutes for 5k and 10K Plans; China , USA, India & Canada
- In addition to the resources available under the service, subscribers will have access to incentivized services from Shell Petrol Stations countrywide, Eatout.com and Ticketsasa
- Subscribers to the Platinum 10K Plan will have access once a year to business class lounges in major airports worldwide
- Platinum Plan 1k will be available for select subs only
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a. These plans are available for PostPay, hybrid and PrePay subs who opt to migrate to Platinum Plus.
b. The plans will be auto renewing beginning of every month.
c. First month of subscription, customers will receive prorated resources depending on the date of purchase but will later on receive full resources 1st of every month.
d. Bill payment will be via;
i. “Platinum” Plans
Platinum Plans |
Platinum Plan |
Minutes |
International Minutes |
Data |
SMS |
Amount |
Platinum 1k |
100 |
0 |
2GB |
100 |
1,000 |
Platinum 2k |
200 |
0 |
5GB |
Unlimited |
2,000 |
Platinum 3k |
400 |
0 |
8GB |
Unlimited |
3,000 |
Platinum 5k |
1000 |
40 |
15GB |
Unlimited |
5,000 |
Platinum 10k |
4000 |
100 |
30GB |
Unlimited |
10,000 |
- International Minutes for 5k and 10K Plans; China , USA, India & Canada
- In addition to the resources available under the service, subscribers will have access to incentivized services from Shell Petrol Stations countrywide, Eatout.com and Ticketsasa
- Subscribers to the Platinum 10K Plan will have access once a year to business class lounges in major airports worldwide
- Platinum Plan 1k will be available for select subs only
|
|
a. These are one off plans available for Prepay subs only
b. The plans will have a 30 day validity.
c. Payment options available will be via Airtime, M-PESA or Bonga points.
d. For Bonga the below matrix will be used;
Price Point |
Bonga Points |
1,000 |
3,300 |
2,000 |
6,700 |
3,000 |
10,000 |
5,000 |
16,700 |
10,000 |
33,300 |
ii. “Platinum Plus” plans
Platinum Plans |
Platinum Plan |
Minutes |
International Minutes |
Data |
SMS |
Amount |
Platinum 1k |
100 |
0 |
2GB |
100 |
1,000 |
Platinum 2k |
300 |
0 |
6GB |
Unlimited |
2,000 |
Platinum 3k |
500 |
0 |
12GB |
Unlimited |
3,000 |
Platinum 5k |
1500 |
40 |
25GB |
Unlimited |
5,000 |
Platinum 10k |
4000 |
100 |
40GB |
Unlimited |
10,000 |
- International Minutes for 5k and 10K Plans; China , USA, India & Canada
- In addition to the resources available under the service, subscribers will have access to incentivized services from Shell Petrol Stations countrywide, Eatout.com and Ticketsasa
- Subscribers to the Platinum 10K Plan will have access once a year to business class lounges in major airports worldwide
- Platinum Plan 1k will be available for select subs only
|
a. These plans are available for PostPay, hybrid and PrePay subs who opt to migrate to Platinum Plus.
b. The plans will be auto renewing beginning of every month.
c. First month of subscription, customers will receive prorated resources depending on the date of purchase but will later on receive full resources 1st of every month.
d. Bill payment will be via;
- M-PESA through Safaricom PostPay Pay Bill 200200
- Bonga points via paybill 200200
- Safaricom retail shops
a. Prepay Subscriber will be required to select “Move to Platinum Plus” option on mySafaricom app
b. Payment will be via M-PESA and customer will be required to pay for the plan and make a deposit similar to the plan selected.
c. Customers will be required to share their Email address (where they will be receiving their monthly bill statements); and
d. Subscribers will be required to accept to Terms and condition before successful plan payment via M-PESA
e. They will then wait for an SMS confirmation after successfully migrating their numbers to PostPay Platinum Plus.
Note:
They will receive the below message:
Dear customer, your request for Platinum X K is being processed. You will receive a confirmation SMS within 1 Hour
A PrePay subscriber that chooses to “move to Platinum Plus” will become a hybrid subscriber
On full utilisation of the bundle resources before thirty (30) days, Prepay subscribers can top up and purchase another platinum plan.
PostPay subscribers will be prompted to unsubscribe from the existing plan after which they will be allowed to purchase another Platinum Plus plan
Individual PostPay and hybrid subs will make payment via credit limit.
Customers who wish to buy plans higher than their limit will be prompted to increase their credit limit via M-PESA before purchasing their preferred plans.
i. Prepay customers who migrate to Platinum Plus and wish to terminate the Platinum service will be required to visit any Safaricom retail shop
ii. PostPay and PostPay hybrid customers who subscribed to Platinum Plus and wish to opt out can select the “Stop Auto renew” option from mySafaricom app.
Individual PostPay and hybrid subs will make payment via credit limit.
The Platinum Plans are valid for 30 days from purchase / subscription date after which they will expire
Customers will not be able to roll over / extend expiry of the resources. The bundled resources will be valid for 30 days after which any unused resource will expire.
i. Resources received after purchasing Platinum Plans Ksh 2K and Ksh 3K will be used for data, local calls and SMS (on net and off net)
ii. Resources received after purchasing Platinum Plans Ksh 5K and Ksh 10K will be used for data, local calls & SMS (on net and off net) as well as International calls to USA, Canada, China & India
iii. The Platinum Plans will not be used to make international SMS
Platinum Plans will not be used while roaming, however customers can top up their lines or buy Roaming bundles.
Platinum Plans cannot be used for premium rate services.
Customers on Flex plans, Karibu PostPay will be required to finish their resources or wait until their bundle expires before subscribing to Platinum Plans.
You cannot transfer (Sambaza) Safaricom Platinum Plan bundles to other subscribers
You will accumulate Bonga Points on purchase of the Safaricom Platinum Plans The table below shows how much you will accumulate after purchasing the plan:
Platinum Plus & Platinum |
Platinum Plan |
Platinum Plan |
Accumulated Bonga Points |
Platinum 1K |
100 Points |
Platinum 2K |
200 Points |
Platinum 3K |
300 Points |
Platinum 5K |
500 Points |
Platinum 10K |
1000 Points |
Resources for lines that are disconnected for lack of payment will be purged and will not be available upon reconnection.