FLEX

FLEX Units are available to all Safaricom PrePay and individual PostPay customers.

To subscribe, dial *444#, *100# or *200# to purchase FLEX bundles.

You will receive an SMS notification for a successful purchase.

Renewal will be done at midnight. If you don’t have sufficient airtime, the renewal will be done when you top-up and have adequate airtime on your line..

Validity of the Flex bundles is dependent on what you have selected,

• Daily – Valid till midnight
• Weekly – Valid for 7 days
• Monthly – Valid for 30 days

Yes, the FLEX Units can be used for both local on Net and off Net Calls and SMS. International calls and usage when roaming will be billed from your airtime.

You can check your Flex Units balance via USSD by dialing either *144#, *100# or *200#.

• Free Resources (Stori Ibambe bonus, free minutes, free data)
• Bonga redemption for SMS, data, minutes and airtime
• Data bundles, SMS bundles
• FLEX
• Airtime

Currently, you can only purchase FLEX Units after your bundle expires or after you terminate the Advantage Plus/ Karibu contract

No, FLEX Units are not transferable to another number.

Currently, you can only purchase FLEX Units after your bundle expires or after you terminate the Advantage Plus/ Karibu contract

No, FLEX Units are not transferable to another number.

Yes, FLEX purchase contributes to your Stori Ibambe target on the day of purchase

No, the offers can be used for only local on Net and off Net Calls and SMS

All FLEX Units will have rollover with below conditions.

• For auto-renew bundles, FLEX bundles will be rolled over automatically if the customer has enough airtime when renewal is done at midnight.
• FLEX weekly and monthly bundles will roll each other with the longest validity being assumed.

Skiza and VAS services will not be billed from FLEX. These will be charged from the airtime in your account. This will also apply for chargeable USSD codes.

Usage of the free Flex units does not earn you Bonga Points under the Safaricom Bonga Reward Scheme however you will earn Bonga points once you buy Flex bundles

The Flex units will not be used to purchase Data Bundles, international calling or SMS.

The Flex Units will not be available to roaming subscribers. Charges applicable for Roaming are available on www.safaricom.co.ke. Roaming means the use of telecommunication services while you are in other countries but using a Safaricom SIM Card.