Bonga Loyalty Card

"Fly with Bonga Points" is a campaign stemming from a partnership between Safaricom and Kenya Airways allowing customers to redeem their Bonga Points for Kenya Airways' tickets. The rewards currently being offered are for domestic destinations

The number of Bonga Points needed to redeem a Kenya Airways ticket depends on the destination, flight type and ticket class. The complete rate is as below:

To check your Bonga Points, simply dial *126# select
option 1: "Enquire your Bonga Points".
You will receive an SMS notification with details of your Bonga account balance. 

To redeem your Bonga Points, simply dial *126# select option 2: "Redeem your Bonga Points" then select the "Free Kenya Airways Tickets" reward. NOTE: You will need to provide a booking reference number issued by Kenya Airways to complete the transaction

To book your flight, visit any Kenya Airways Sales Office, call their contact centre on 0711 024 747 or email them on This email address is being protected from spambots. You need JavaScript enabled to view it. Kenya Airways will issue you with a reference number which you can then use to redeem your Bonga Points.

No. You are required to provide the full amount of Bonga Points. If you do not have the full value, you can use the points transfer service to get points from friends and family.

No. Once you redeem your Bonga Points and been issued with a ticket, you cannot get your Bonga Points back. The Kenya Airways cancellation rules will apply at this point.

Please contact the Kenya Airways Sales Office or contact centre. Please note that the Kenya Airways cancellation rules will apply.

To check the status of your refund, call Kenya Airways on +254 20 642 2764/5, +254 20 642 2912 or email This email address is being protected from spambots. You need JavaScript enabled to view it.