Our Human Capital
Our human capital is key to our business success, as well as to our ability to create value for the wider society and communities within which we operate. As such, it is also linked inherently to our social and relationship capital, and is an essential component of our journey in realising our strategic aim of becoming a purpose-led technology company.
Our strategic focus for the year under review was to deliver a fit-for-purpose Agile organisation to accelerate new growth areas while delivering superior customer experience. Our aim was to achieve this through our:
Our human capital purpose is for Safaricom to be the best place to work, for all our employees, who, as a body, comprise one of our key stakeholder groups. We therefore characterise our overarching imperatives as:
Permanent
Temporary
Contractors
Permanent
Temporary
Contractors
Permanent
Temporary
Contractors
Our people mission is to guarantee the diverse talent and critical skills needed now, as well as in the future, as we become a purpose-led technology company. To this end, during the year under review, we deployed a multi-year capability strategy on multiskilling and reskilling, enabling the adoption of the One More Skill campaign with respect to 20 prioritised digital skill areas. We achieved a career development index of 75% in our FY 2023 employee survey, which indicated that:
We anchor our learning philosophy on the 70-20-10 approach, where, of total learning accomplished:
Our key focus was on the 70 and 20 components, which has enabled a significant cost saving, with a total investment of KShs 156 million for the year under review.
During the year under review, we continued to engage with our employees and provide skill acquisition and training in terms of our cultural framework, the Spirit of Safaricom, and its three phases Make it Clear; Make it Real, and Make it Stick. We do this through four enablers:
Make it clear
Five leadership forums with an average participation of 221 people, reviewing our four Spirit of Safaricom elements:
Make it Real
Translating our Spirit of Safaricom elements into our work environment and day-to-day interactions with:
Make it Stick
Top Employer Award 2022
Winner
Change Management
Psychological Safety
Career Development
Customer Obsession Pamoja Initiative drive
During the year Safaricom Digital Academy admitted five cohorts comprising 561 employees, of whom 300 completed the programme and 261 remain in training at financial year-end.
A total of 4,498 employees (79%) have completed Agile 101 courses, with 150 certified in Agile-related courses.
The Safaricom Business School is a key enabler on upskilling, reskilling and multiskilling employees with the aim of assisting them to build their careers.
Our Agile People model ensures that all job profiles are linked to specific business KPIs. Each role has a mapped contribution level aligned with Craft, People, Mindset , Business and Customer.