Our Value-Creating Business Model
Our value-creating business model forms a fundamental part of our financial and intellectual capitals, while at the same time utilising all six of our capitals. It frames the way we create value for all our stakeholders, and is the foundation of our growth through sustained investment centred on customer experience.
We recognise that the concerns and material issues raised by our stakeholders are of critical importance in the pursuit of our purpose of transforming lives, and our strategic focus of accelerating new growth areas. Engaging with, and deriving insights from our interactions with them, and managing our relationships with them, is thus a key part of our human, intellectual and social and relationship capitals. Meaningful acknowledgement of, and action in response to, the feedback we receive from them, assists us in devising our strategy. It therefore helps shape our approach to sustainability in the long term, and ultimately, to creating and delivering value and thereby achieving success.
Provide access to spectrum and operating licenses, the basis for creating value Impose regulatory measures with potential cost implications.
Ensuring this wide spectrum of interests is managed as a strategic resource, contributing to national broadband access and the digital economy, especially in under serviced and rural markets. Others include:
Investing in tools and products that are designed to give our customers variety and control through relevant products and services.
Provide sustainable financial capital required to grow, and feedback to inform our management and reporting practices.
Sound investment to ensure sustainable growth and risk management and to ensure that we take advantage of the opportunities that arise. Others include:
Our employees’ engagement, determination and skills drive our ability to realise our purpose of "transforming lives".
Impact on our ability to offer quality and cost-effective products and services and to provide cutting-edge technology.
Transforming lives through sustainable development initiatives that strengthen the socio-economic context in which we operate.
As a key interface with our customers, partners are custodians of our brand and reputation and critical to ensuring our strategy of delivering the best customer experience, including through financial services partnerships, such as Visa M-PESA Global Pay, Fuliza, and content providers.
Critical role as the contact point for external stakeholders and keeping them informed of the fact concerning business developments, new products, services, and the impact of our business operations.