Safaricom Bonga Loyalty Non-Merchandise Bonga Redemption SMS Minutes Airtime

The following terms and conditions apply to the Safaricom Bonga loyalty service and Non-merchandise Bonga redemption (SMS, Minutes & Mobile data) Service (“the Service”) and by utilizing the Service you will be deemed to have read, understood and accepted the same.

1.The Service

1. Bonga Points is a loyalty scheme open to all Safaricom PrePay and PostPay subscribers. Once you enrol via *126#, you start earning points immediately for various transactions on your mobile line.

2. The below are the applicable terms regarding Bonga loyalty and the non-merchandise offers (Airtime, SMS and Minutes) that customers will enjoy upon redemption. 

2. Eligibility

1. This Service is available to all Safaricom PrePay and PostPay subscribers who are enrolled to Bonga Points.

2. Prepay subscribers will be able to redeem either SMS, data bundles or minutes.

3. PostPay subscribers will have the option of redeeming Data bundles, SMS or Minutes.

4. Subscribers will now get more value when they redeem their Bonga points for data bundles, SMS or minutes.

3. Application of these terms

This Service will be implemented on 28^th October 2022 (“Service Implementation Date”).

4. How do I earn Bonga Points

1. You earn one (1) Bonga Point for every Kshs.10 spent on Safaricom network on voice, mobile data and SMS.

2. You earn one (1) Bonga Point for every Kshs.100 spent on Safaricom network on M-PESA transactions.

3. Bonga Points can be redeemed for rewards ranging from (1) Talk-time (Minutes), (2) Data bundles, (3) MMS, (4) SMS bundles, (5) merchandise redeemable at select retail outlets, at (6) Lipa na MPESA Buy Goods till number and (7) select Pay bill numbers countrywide.

5.  How to redeem

You can redeem your Bonga resources via USSD or MySafaricomApp as follows:

a. On USSD, you will be required to:

1. Dial *126#.

2. Select Redeem Bonga Points.

3. Select your redemption preference i.e. what you wish to redeem your Bonga Points for.   

b. On MySafaricomApp, you will be required to:

1. Select Bonga on the App.

2. Redeem resources according to preference.

6. Expiry of Bonga Points

1. Effective 1^st January 2023, all Bonga Points older than three (3) years will expire and will be unavailable for redemption.

2. Your Bonga points will also expire immediately in the event that your line has been deleted as a result inactivity and in accordance with the Terms and Conditions for the use of the Safaricom services.

7.  Priority of Use

Usage priority for redeemed minutes and airtime resources will be as follows;

1. Bonga Minutes

2. Bonga Airtime

3. Charge from main account (airtime)

8. Applicable Matrix for Bonga points redeemed for SMS, Data Bundles or Minutes.

a. Bonga Minutes Matrix

b. Bonga Airtime Matrix

c. Bonga SMS Matrix

9. Privacy

1. Definition

   “Personal Information” means personal identifiable information as prescribed in the Data Protection Act which includes but is not limited to name, address, phone number, identification number, location data.

2. Collection of information

   We are required by law to collect certain personal information and are legally obligated to deny you the service if such information is not availed.

   Apart from the legal obligation mentioned above, we also need to collect your Personal Information for quality service delivery. Please note that although this is voluntary, without such information we may not be able to provide quality service.

3. Privacy

   We are committed to respecting and protecting the privacy of the information we collect from you. Our privacy statement, as updated from time to time, explains how we treat your personal information, who we share your information with and measures taken protect your privacy when you use our Service. This can be found on Safaricom Data Privacy Statement. If unable to access the link or our website, please reach us on any of our customer care channels to receive a copy.

4. Minors

   When registering a minor as a Safaricom subscriber, a person with parental authority shall open and maintain an account in their name for and on behalf of the minor. For purposes of these Terms and Conditions, a person with parental authority shall include the birth parents of a minor, legal guardian or other person who can demonstrate legitimate authority over the minor’s affairs.

10.  Other Terms and Conditions

1. Safaricom will not be obligated to offer an extension or reinstatement of expired or forfeited points nor offer any cash refunds or other exchanges or compensation whatsoever for expired or forfeited Bonga Points.

2. Save as stated in the Safaricom Loyalty Programme Terms and Conditions, once Bonga points are redeemed, they cannot be reversed.

3. For other rewards available to you in our Bonga Programme, please check our website www.safaricom.co.ke.

11. Extension of Terms

1. These Terms and Conditions are supplemental to the published terms and conditions governing the Safaricom Loyalty Programme (Bonga Points), PrePay and PostPay service, Safaricom SMS, Safaricom Minutes, Safaricom MMS and Airtime and any other product/service that you are enjoying.

2. Safaricom reserves the rights to withdraw this Product, change or vary these terms and conditions at any time. Such changes will be communicated in the press, on the Safaricom website www.safaricom.co.ke and through any other available means as Safaricom may choose.