Thika Road Mall Shop Temporarily Closed

This morning Safaricom PLC was notified that one of our staff members working at the Thika Road Mall shop has tested positive for COVID 19. The employee is currently in isolation and receiving appropriate medical attention.

The Staff members who were working with the affected employee have been informed and are currently undergoing counseling and screening to ensure their safety and wellbeing.

Following this occurrence, our Thika Road Mall shop has been closed temporarily for cleaning and sanitization.

“The health, safety and wellbeing of our staff and customers is our top most priority. We are fully supporting our affected colleagues and their families, through the recovery period by providing all necessary medical care and psychosocial support required, ensuring their wellbeing,” said Safaricom Chief Executive Officer Peter Ndegwa.

Customers are encouraged to access services from other nearby shops, as well as through our self-service channels which include; Zuri Chatbot, MySafaricom App and our Interactive Voice Biometric System. Our customer care lines 100 and 200 are also available to all customers.

Even as we take these actions, we reiterate our commitment to continue working with all stakeholders to help our nation through this crisis.