Safaricom Restores M-PESA Services

Nairobi, 27th August 2012… Leading Integrated Communications service provider Safaricom would like to inform customers that the M-PESA service is now back to normal. This follows an M-PESA outage experienced from 10.00 am this morning.

Safaricom CEO, Bob Collymore has said, "I thank all our customers for their patience during the time of the outage and assure them all their funds remain safe."

For any inquiries or clarifications, customers and agents have been advised to call M-PESA customer support on 234 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Notes to the Editor 
About Safaricom Corporate
Safaricom provides a comprehensive range of services under one roof. This includes mobile and fixed voice and data services on a variety of platforms. With annual revenues in excess of Kshs.100 billion, it is Kenya's widest 3G network with a growing fibre optic cable footprint and its most expansive WIMAX presence. 

Safaricom pioneered commercial mobile money transfer globally through M-PESA, the most successful such service anywhere in the world. Launched in March 2007 as a money transfer service, it now has over 18 million customers and over 39,000 Agent outlets countrywide.

Nairobi, 27th August 2012… Leading Integrated Communications service provider Safaricom would like to inform customers that the M-PESA service is now back to normal. This follows an M-PESA outage experienced from 10.00 am this morning.

Safaricom CEO, Bob Collymore has said, "I thank all our customers for their patience during the time of the outage and assure them all their funds remain safe."

For any inquiries or clarifications, customers and agents have been advised to call M-PESA customer support on 234 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Notes to the Editor 
About Safaricom Corporate
Safaricom provides a comprehensive range of services under one roof. This includes mobile and fixed voice and data services on a variety of platforms. With annual revenues in excess of Kshs.100 billion, it is Kenya's widest 3G network with a growing fibre optic cable footprint and its most expansive WIMAX presence. 

Safaricom pioneered commercial mobile money transfer globally through M-PESA, the most successful such service anywhere in the world. Launched in March 2007 as a money transfer service, it now has over 18 million customers and over 39,000 Agent outlets countrywide.