Safaricom Apologizes for M-PESA Delays, Works on Resolution

Nairobi, December 20, 2011 at 11.30 am…Telecoms operator Safaricom has apologized to its customers for intermittent delays on its M-PESA service, and said sit was working on a quick resolution.

 "We wish to advise our esteemed customers and agents that they are likely to experience some delays on the M-PESA service. Consequently, they should wait for a confirmation SMS before they can issue or receive cash," said Safaricom CEO Bob Collymore.

 Added Mr Collymore: "We regret the inconvenience these delays have caused and wish to assure our customers that their money is safe. We assure them of our commitment to deliver a quality M-PESA service as our engineers work on a quick resolution."

He thanked Safaricom customers for their patience and custom and appealed to them to use available avenues for resolution of any query. These include the 234 M-PESA Customer Care Line. Others are the online service, which is available on 2 Twitter accounts: @ Safaricom_Care and @SafaricomLtd and Facebook on www.facebook.com/SafaricomLtd 

Safaricom Apologizes to Customers Following an M-PESA service Outage

Nairobi, December 2, 2011 …Integrated telecoms operator Safaricom has apologized to its M-PESA customers following a system outage that has affected services.

The outage that started at 1305Hrs has affected all M-PESA handset transactions meaning that money transfers and other M-PESA services are not going through.

Safaricom CEO Bob Collymore said the cause of the outage is yet to be identified but the company's engineers are working hard to ensure the system is up and services back to normal.

"We wish to apologize to our M-PESA customers due to a system outage that has affected all handset transactions. Our engineers are working hard to ensure that the hitch is fixed and services brought back to normal," said Collymore.

He nevertheless assured M-PESA customers that there money is safe and services will resume as soon as possible.

"We regret the inconvenience this outage has caused and wish to reassure our beloved customers that their money is safe and M-PESA remains a reliable, fast and affordable means of cash transfer.

Nairobi, December 20, 2011 at 11.30 am…Telecoms operator Safaricom has apologized to its customers for intermittent delays on its M-PESA service, and said sit was working on a quick resolution.

 "We wish to advise our esteemed customers and agents that they are likely to experience some delays on the M-PESA service. Consequently, they should wait for a confirmation SMS before they can issue or receive cash," said Safaricom CEO Bob Collymore.

 Added Mr Collymore: "We regret the inconvenience these delays have caused and wish to assure our customers that their money is safe. We assure them of our commitment to deliver a quality M-PESA service as our engineers work on a quick resolution."

He thanked Safaricom customers for their patience and custom and appealed to them to use available avenues for resolution of any query. These include the 234 M-PESA Customer Care Line. Others are the online service, which is available on 2 Twitter accounts: @ Safaricom_Care and @SafaricomLtd and Facebook on www.facebook.com/SafaricomLtd 

Safaricom Apologizes to Customers Following an M-PESA service Outage

Nairobi, December 2, 2011 …Integrated telecoms operator Safaricom has apologized to its M-PESA customers following a system outage that has affected services.

The outage that started at 1305Hrs has affected all M-PESA handset transactions meaning that money transfers and other M-PESA services are not going through.

Safaricom CEO Bob Collymore said the cause of the outage is yet to be identified but the company's engineers are working hard to ensure the system is up and services back to normal.

"We wish to apologize to our M-PESA customers due to a system outage that has affected all handset transactions. Our engineers are working hard to ensure that the hitch is fixed and services brought back to normal," said Collymore.

He nevertheless assured M-PESA customers that there money is safe and services will resume as soon as possible.

"We regret the inconvenience this outage has caused and wish to reassure our beloved customers that their money is safe and M-PESA remains a reliable, fast and affordable means of cash transfer.