Safaricom Apologises for Network Hitches, Reassures Customers

Nairobi, November 10, 2010 at 9:45 am…Safaricom has apologized to its customers for hitches experienced on its network today in Lower Eastern region and reassured them on ongoing efforts to restore services.

The problem was occasioned by a fibre cable cut at Athi River South, operated by KDN, one of our service providers. This led to an outage of both data and voice services to subscribers in and around Namanga, Kajiado, Machakos, Kitui, and some parts of Mombasa Road up to Mtito Andei.

As a result of the cut-off, subscribers in these areas have been unable to originate or even terminate calls on their handsets. Also affected were M-PESA, top-up and other services.

"We sincerely apologize for the inconvenience this has caused to our esteemed customers and assure them that the situation is being closely monitored and prioritized to ensure services resume as soon as possible. Our engineers are working closely with KDN technical team to ensure that the services resume without delay," said Safaricom CEO Bob Collymore.

"We wish to reassure our esteemed customers that we will do our utmost to ensure our network continues to be reliable. We also continue to engage stakeholders with a view to limiting cable cuts to avert interruptions in service delivery," he added.

Nairobi, November 10, 2010 at 9:45 am…Safaricom has apologized to its customers for hitches experienced on its network today in Lower Eastern region and reassured them on ongoing efforts to restore services.

The problem was occasioned by a fibre cable cut at Athi River South, operated by KDN, one of our service providers. This led to an outage of both data and voice services to subscribers in and around Namanga, Kajiado, Machakos, Kitui, and some parts of Mombasa Road up to Mtito Andei.

As a result of the cut-off, subscribers in these areas have been unable to originate or even terminate calls on their handsets. Also affected were M-PESA, top-up and other services.

"We sincerely apologize for the inconvenience this has caused to our esteemed customers and assure them that the situation is being closely monitored and prioritized to ensure services resume as soon as possible. Our engineers are working closely with KDN technical team to ensure that the services resume without delay," said Safaricom CEO Bob Collymore.

"We wish to reassure our esteemed customers that we will do our utmost to ensure our network continues to be reliable. We also continue to engage stakeholders with a view to limiting cable cuts to avert interruptions in service delivery," he added.