Safaricom Announces Commercial Launch of 5G Services

27 October 2022

A first in the region, the service will empower Home and Business customers in 5G-ready areas to enjoy superfast 5G connectivity

Nairobi, 27^th October 2022…. Safaricom (NSE: SCOM) has today announced the availability of 5G Wi-Fi to empower its customers with superfast internet at home and at work, complementing its growing fibre network.

Safaricom became the first service provider in Kenya to announce 5G trials in March last year, and this development now empowers customers in 5G-ready areas to enjoy fast and reliable internet connectivity for their homes and businesses.

“We believe in the transformative power of the internet and will continue to deliver the most advanced technologies towards enabling our customers enjoy a digital lifestyle. The launch of 5G Wi-Fi is the first step in empowering our retail and enterprise customers to start exploring new opportunities that 5G provides,” said Peter Ndegwa, CEO Safaricom PLC.

Customers in 5G-ready zones can access 5G Wi-Fi by purchasing a 5G router at KES 25,000 plus a setup fee of KES 5,000 and selecting from three packages on offer. Customers will also have the option of signing up for a 36-month contract that will enable them to receive the router for free.

The introductory 5G Wi-Fi plans include: 10Mbps with a usage limit of 300GB at KES 3,499; 40Mbps with a usage limit of 500GB at KES 5,999; and 100Mbps with a usage limit of 1TB at KES 14,999. Customers will be able to continue using the internet at throttled speeds upon depletion of the allocated usage limit.

Customers using supported 5G smartphones will also be able to access the 5G network and enjoy superfast 5G speeds. Supported smartphones include 5G-enabled devices from the Samsung Galaxy S and Z series, as well as Huawei and Oppo 5G devices. Customers using iPhones and select 5G-capable Samsung devices will require a software update from the manufacturer to access the 5G network.

Plans are also underway to provide 5G data packages for mobile internet customers and leverage the Lipa Mdogo Mdogo device-financing solution to avail more affordable 5G smartphones.

Currently, Safaricom has 35 active 5G sites spread across Nairobi, Kisumu, Kisii, Kakamega and Mombasa, and it plans to expand to 200 sites across the country by March 2023. To check available 5G zones or get the 5G Wi-Fi, customers can visit https://internet.safaricom.co.ke/5g-wireless/coverage.

Over the years, Safaricom has consistently invested in its network, with its 2G, 3G, 4G and 5G in aggregate covering over 99% of Kenya’s population, while its fibre network has connected more than 200,000 homes to fast and reliable internet.