Safaricom and Elgeyo Marakwet County Sign Deal to Digitise County Services

4 May 2023

myCounty App To Ease Public Access to County Services

Nairobi, Kenya – 4th May 2023 … Safaricom (NSE: SCOM) has signed an MOU with the County Government of Elgeyo Marakwet to digitise the county’s operations through myCounty App.

This is part of a Safaricom led technology initiative to enable all 47counties to digitise their services and operations through a single, citizen access channel. The platform will ease public access to county services such as payment of parking, single business permits, among others.

“We are proud to be among the first counties to sign up to this platform that will increase our visibility to revenue collection and performance while enabling every resident of Elgeyo Marakwet access county services from anywhere in the world,” said Wisley Rotich, Governor- Elgeyo Marakwet County.

Last week, Safaricom in partnership with the County Government of Makueni launched the myCounty App in Makueni. In March, the telco signed an MOU with the County Government of Nairobi to develop and support the “My Nairobi App” as part of the “My Nairobi” hub that will provide digital services and citizen engagement.

“We have witnessed the convenience with which digital services have brought to the people. With the world being a global village, it is important that governments adapt and evolve in the way they operate and offer services. myCounty App will not only ease access to county services but also boost revenue collection. We are hoping that we can soon have the App integrated in all the 47 counties,” said Cynthia Karuri-Kropac, Chief Enterprise Business Officer- Safaricom.

Besides county services, myCounty App will also provide a feature that will empower residents to engage their Governor or report issues. It will further provide key County and emergency services including requests for fire, ambulance, police and more at the tap of a button.

In addition, Counties will also benefit from additional capabilities including revenue management, cash and bank reconciliation, credit control and debt management, and business intelligence systems.

Safaricom will also host the service as part of the Safaricom Cloud, provide Big Data and Analytics Solutions, and for app users, digital receipts and electronic notifications.