James is responsible for the end-to-end performance of Safaricom’s network and all IT systems. He leads the technology team in line with best practice, and plays a key leadership role in contributing to the overall business strategy.

James has over 23 years’ experience within the technology sector, re-joined Safaricom PLC from Safaricom Ethiopia where he was CTIO from January 2023 to October 2024.

During his time in Ethiopia, James led the rapid deployment of a comprehensive technology stack and acceleration of the network to 3,000 sites. He was also instrumental in operationalizing the M-PESA ecosystem, implementing a next-generation digital infrastructure and core network, and driving strategic cost leadership by realizing over 30% savings in technology OPEX.

Prior to joining Safaricom Ethiopia, James spent 16 years at Safaricom PLC serving various roles including Director – Network where he provided overall leadership and accountability for Safaricom’s technology network and systems across the strategic, planning, building and operating phases. He was also a part of the Executive Committee for 2 years between 2019 and 2021.

James holds a B.Sc. in Electrical & Electronics Engineering from the University of Nairobi, an MBA from JKUAT, as well as several industry certifications. He is also a certified coach and has undergone advanced management programs at Strathmore Business School, Lagos Business School and IESE in Spain.