Dilip, who joined Safaricom as the Chief Finance Officer in November 2020, has more than 29 years of experience in Finance, spanning various industries including Telecoms, Financial Services and Fast-Moving Consumer Goods (FMCG) and Engineering in international and multi-cultural environments. Dilip has a proven track record of building competent teams, improving performance, business turnaround, simplification, and digitization.

His Division is responsible for the overall financial planning, management, and oversight of the organization.

Previously, he was the CFO with DTAC Thailand, a part of the Telenor Group, since 2017.  Prior DTAC he was the CFO of Grameenphone Bangladesh, a role that he held for three years.  Before Grameenphone, Dilip held various finance roles in Vodafone India in Mumbai, rising to the role of EVP Finance. He has also held senior finance roles in other organizations, namely Hutchinson Essar, Hindustan Coca Cola Beverages and Tata Tinplate.

Dilip has held Board positions in various institutions including Carousell, Singapore (leading online classified company of South Asia), Tele Assets, Thailand (DTAC subsidiary), Accenture Bangladesh (joint venture of Accenture and Telenor) Indus Tower (JV with Bharti Airtel and Idea) and Vodafone Essar Spacetel Ltd (Vodafone India subsidiary).

Dilip has a Master’s in Commerce from Calcutta University and a Bachelor of Commerce from Goennka College of Commerce. He is a Chartered accountant from Institute of Chartered Accountants of India and a Cost Accountant from Institute of Cost and Works Accountants of India.

Fred is the Head of Regulatory & Public Policy at Safaricom. In his acting capacity as Chief Corporate Affairs Officer, Fred is responsible for Safaricom’s reputation management, public policy, legal and regulatory affairs. He oversees development and implementation of Safaricom’s corporate investment strategy as well as overseeing internal and external communications. He also leads the development of a roadmap that will embed purpose in everything we do at Safaricom and among our stakeholders.

A commercially astute, pragmatic and solutions focused leader, Fred has over 20 years of post-admission experience in corporate and private practice. He joined Safaricom in 2017 as Head of Legal and Secretarial Services from Seacom Ltd where he initially served as Regional Counsel before growing to the Head of Legal position overseeing Seacom’s legal and regulatory affairs department with oversight of 7 countries. Prior to joining Seacom, Fred was Principal In-house Counsel at Safaricom for 6 years, and before that, he was a Legal Associate at Kaplan & Stratton Advocates.

He is passionate about growing his impact and has a demonstrated ability to cultivate an engaging team culture and in leading high-performance teams. In his previous role as Head of Legal, he led his team to win two coveted awards: the 2022 Africa Legal Awards Corporate Legal Department of the Year Award (the first time the award was issued to a corporate legal department outside of South Africa); and the 2018-19 Corporate Legal Department of the Year Award from the Law Society of Kenya.

He holds a Bachelor of Laws (LL. B Hons) from the University of Bedfordshire. and a Postgraduate Diploma from the Kenya School of Law. He is an Advocate of the High Court of Kenya and a Commissioner for Oaths.

Fred was awarded the Chambers and Partners GC Influencer Award in 2021 and was listed in the 2017 Legal 500 Africa General Counsel Power List. He was also shortlisted for the 2023 Regulatory (non-financial services) award at Lexology’s 16th annual Global Counsel Awards.

Fawzia Ali-Kimanthi is the Chief Consumer Business Officer since March 2023.

​Fawzia joined Safaricom in 2007 as a Senior Manager Reporting, Accounts Receivable and M-PESA. Since then, she has grown her career and expanded her breadth through various leadership roles. In particular, she has been the Head of Regional Sales & Operations - Coast, Head of Consumer Planning and Pricing, Head of Consumer Segments and Head of Digital Products and Services.  In October 2021, Fawzia was appointed the Mobile Data Tribe Lead.​

She holds a Bachelor of Science from the University of Nairobi and an MBA from Jomo Kenyatta University of Agriculture and Technology. She has also attended multiple leadership programs and is a Certified Coach.

Florence Nyokabi is an accomplished HR Leader with over 25 years progressive experience leading HR in local and global entities spanning multiple countries across Africa.

She joined Safaricom PLC from Standard Chartered Bank, where she was the Managing Director, Human Resources for Nigeria and West Africa covering 6 countries. In this role she lent her strong commercial acumen to deliver sound business and people outcomes. Her progressive approach to the people agenda led to a differentiated talent proposition and improved employee experience. Her focus on upskilling and reskilling employees ensured the Bank was equipped with the future skills needed to drive its ambitious aspirations.

Prior to West Africa, Nyokabi led the Human Resources organisation for Standard Chartered Bank in Kenya and East Africa.

Nyokabi began her career at Kenya Television Network (KTN), then moved to the NCBA Group for 9 years, where she grew to become Senior HR Manager for East Africa. In 2007 she joined KPMG and soon became the Director of HR and Administration, Kenya and Eastern Africa. Nyokabi is credited with realigning the organisation culture at KPMG to drive a high performance and people-centric work environment.

She holds an MBA in Human Resources, and a BCom in Marketing, both from the University of Nairobi. She is a Certified Executive Coach in Brain-Based Coaching, a Certified HR Professional (C-HRP) with the Institute of HR Management Kenya and has participated in Executive Leadership Programs at Oxford University UK and Duke University among others.

She is a recognised thought leader and has shared insights at various leadership forums. She was selected as a Top 40 Under 40 Leader in Kenya, and more recently as HR Personality of the Year in Africa. 

Nicholas Mulila is the Chief Corporate Security Officer at Safaricom PLC responsible for the Business Risk Management Strategy, Cyber Security Management, Revenue Assurance, AML/CTF Program, Insurance, Ethics & Compliance and Physical Security.

He joined Safaricom in 2001 as a Senior Management Accountant in the Finance Division and has risen steadily through the ranks to serve the company in various capacities including Principal Business Planning & Forecasting Accountant, Head of Corporate Strategy, Head of Commercial Planning & Pricing, Executive Business Analyst, Director Risk Management and is currently Chief Corporate Security Officer.

Nicholas has 20 years’ experience in Strategy Formulation and Execution, Financial Management, Business Analysis, Risk Management and Corporate Governance.

Prior to joining Safaricom, Nicholas had worked for General Motors (EA) and Eastern Produce (K) Ltd., where he held various positions in Finance.

Mr. Mulila holds a Master of Business Administration Degree in Strategy and a Bachelor of Commerce Degree (Accounting Option) from the University of Nairobi. He is a Professional Accountant and Company Secretary, a member of the Institute of Certified Public Accountants of Kenya (ICPAK) as well as the Institute of Certified Secretaries of Kenya (ICSK), member of the American Society for Industrial Security International (ASIS) and a member of the Institute of Directors (Kenya). He is married with two children.

Cynthia joined Safaricom from AT&T, where she was the Senior Director, Enterprise Mobile and IoT Technologies, since 2019.

Cynthia’s career at AT&T Inc. spanned 19 years, having joined BellSouth in 2003 as a Senior IT Client Account Management Lead before taking on the role of Director, Mobile Service Delivery and Operations, for Cingular Wireless in 2008. In 2010, she was appointed AT&T Global Lead and Director, Enterprise Solutions and Sales Support, a role she held until 2019 when she took up her latest role as Senior Director, Enterprise Mobile and IoT Technologies.

Prior to joining AT&T, Cynthia worked for Accenture/Andersen Consulting as a Senior Manager for 7 years.

With over 20 years’ experience in the Telecommunications sector, Cynthia has a wealth of knowledge in various crafts, including Business Strategy, Industrial IoT, Enterprise Technology Solutions, Executive Advisory & Decision Support, Operational Excellence and Process Reengineering.

She holds a Bachelor of Finance from the University of Toledo, Ohio, and an MBA in Finance and International Business from Kent State University, Ohio.

Nicholas is Chief Channels Officer since July 2021. He joined us from Coca Cola, Nigeria where he was the Franchise Director.

Nicholas has over 23 years’ experience in finance and commercial roles across various local and international corporations. His career begun in the United Kingdom at Carluccio’s, Searcy Tansley & Co. where he started in an accounting role before growing to the role of Financial Controller. He then transitioned to Medicsight Inc. where he held a similar role.

Nicholas then joined Coca Cola Beverages Africa (CCBA) where he was Finance Director in Uganda then Mozambique. In 2011, he was promoted to Sales and Marketing Director at CCBA Kenya, a role he held till May 2013. Upon leaving CCBA, he joined Carlsberg Kenya as the General Manager from 2013 to 2016, when he joined Sema Mobile. In 2018, he joined Coca Cola, Nigeria in the role of Franchise Director.

Nicholas has a Diploma in Business Management, A.C.C.A, and a Master of Business Administration from the United Kingdom. He also has an Executive Development Certification from Stellenbosch, South Africa.

Michael leads Safaricom’s business development and transformation agenda. He is responsible for Strategic Partnerships, Mergers and Acquisitions, Safaricom’s funding strategy and asset optimization.

With over 20 years’ experience in Corporate and Investment Banking, Michael joined Safaricom from Citibank where he was a Managing Director and Head of Corporate Finance for Sub-Saharan Africa from 2019. Prior to this role, he was head of Corporate and Investment Banking for Citibank Kenya and was appointed a Senior Credit Officer in 2018.  Michael was with Citibank for 15 years and has held various senior local and regional leadership roles.

Prior to joining Citibank, Michael worked in Barclays/Absa Capital, where he grew from a Management Associate to the Regional Coverage Head – East Africa, Investment Banking Division Africa, a role he held until he joined Citibank in 2006.

Through his career, Michael has managed numerous significant transactions, earning him ‘Corporate Banker of the Year’ 5 separate times at the Annual Banking awards, as well as leading his team to winning ‘Corporate Bank of the Year’ in Kenya a similar number of times, amongst other industry recognitions. He was also listed for three years as a Top 40 under 40. He holds a Bachelor of Law Degree from the University of Nairobi, and Masters in Law degree from Temple University. He is an Advocate and a Certified Public Secretary and sits on the Board of Junior Achievement.

Esther Joined Safaricom in February 2023. She is responsible for providing strategic leadership and oversight to Safaricom’s Financial Services Business. She leads financial services tribes and teams, through the development of financial products, services and solutions for consumers and enterprises.

Esther has over 15 years’ experience in the financial services sector. She joins Safaricom from KCB Bank Group, where she has been the Director, Corporate Banking since 2021.

Prior to joining KCB, Esther was at Stanbic for 10 years, having joined the bank in 2011 as a Regional Product Head – Transactional Products and Services, East Africa. In 2017, she was promoted to Executive, Strategy Development and Enablement in the Corporate and Investment Bank before taking up the role of Country Head, Client Coverage, Stanbic Bank Zambia, in 2020.

Esther worked at Standard Chartered Bank for 5 years, between 2006 and 2011 in Relationship Management and Product Management capacities, and at Commercial Bank of Africa (which merged with NIC Bank to form NCBA) where she began her banking career.

She holds a Bachelor of Business Administration degree from the University of East Africa, Baraton and a Master of Business Administration from University of Liverpool, UK. She is also an AoEC Accredited Executive Coach.

James is responsible for the end-to-end performance of Safaricom’s network and all IT systems. He leads the technology team in line with best practice, and plays a key leadership role in contributing to the overall business strategy.

James has over 23 years’ experience within the technology sector, re-joined Safaricom PLC from Safaricom Ethiopia where he was CTIO from January 2023 to October 2024.

During his time in Ethiopia, James led the rapid deployment of a comprehensive technology stack and acceleration of the network to 3,000 sites. He was also instrumental in operationalizing the M-PESA ecosystem, implementing a next-generation digital infrastructure and core network, and driving strategic cost leadership by realizing over 30% savings in technology OPEX.

Prior to joining Safaricom Ethiopia, James spent 16 years at Safaricom PLC serving various roles including Director – Network where he provided overall leadership and accountability for Safaricom’s technology network and systems across the strategic, planning, building and operating phases. He was also a part of the Executive Committee for 2 years between 2019 and 2021.

James holds a B.Sc. in Electrical & Electronics Engineering from the University of Nairobi, an MBA from JKUAT, as well as several industry certifications. He is also a certified coach and has undergone advanced management programs at Strathmore Business School, Lagos Business School and IESE in Spain.

Dr.Andualem has more than 27 years of rich experience and business acumen, serving in various sectors at leadership level and fosters experience in working at and in partnership with multinational companies.

Before joining Safaricom Ethiopia, Dr. Andualem led Ethio telecom as CEO, Chief Human Resources Officer and Chief Internal Auditor; CEO of a telecom company in South Sudan, Director General of the FDRE Education and Training Authority; and CEO and Founder of Funaton Consulting Group. He is also served as a University lecturer both in country and internationally.

Dr.Andualem holds a PhD in Business Administration, from Bulacan State University, MA in Education Leadership & Management and BSC in Business Education from Addis Ababa University, and Accounting Diploma from Kotebe Metropolitan University.

Miyashita, a Japanese national, has vast experience in telecommunication having worked for Sumitomo Corporation for over 30 years as the General Manager of the Smart Communication Platform Business Division. He also sits on the board of multiple telecom companies in various countries such as Myanmar, Guam (USA), Uzbekistan, Russia, China and Japan to supervise management and strategy.

James joined Safaricom Ethiopia from Safaricom PLC, where his career spanned 16 years, with over 22 years’ experience within the technology sector.

As the Chief Technology Officer, James is responsible for the end-to-end performance of Safaricom Ethiopia’s network and all IT systems.

In his previous role as Director – Network at Safaricom PLC, he provided leadership and accountability for technology network and systems across strategy, planning, building and operating phases.

James joined Safaricom as a Principal Planning and Optimization Engineer in 2006, and has grown through the technology ranks, in the process developing a deep understanding of the Spirit of Safaricom. He possesses strong leadership skills as well as commercial and customer experience acumen, having also served as a Head of Regional Sales and Operations between 2015 and 2019.

Over the course of his career, James has earned industry distinction, and under his leadership, Safaricom PLC’s network was voted the best within Vodafone markets in areas such as availability, stability, reduction of major network incidents, and NPS. Together with his team, he has achieved these milestones while delivering year-on-year Capex and Nopex cost leadership.

He has also led transformation on fixed technology infrastructure, encompassing fiber and home, and overseen technology evolution, including the ‘4G everywhere’ strategy, and 5G rollout.

James holds a B.Sc. in Electrical & Electronics Engineering from the University of Nairobi, an MBA from JKUAT, as well as several industry certifications. He is also a certified coach and has undergone advanced management programs at Strathmore Business School, Lagos Business School and IESE in Spain.

Getachew has an aggregate of more than 15 years of experience predominantly in corporate legal practice but also in legal research and teaching. He spent a good part of his professional life at Ethiopian Airlines where he served in different capacities and was responsible for successful negotiation and closing of various award-winning aircraft purchase, financing, leasing, and trading deals. He was also the principal negotiator for the equity investment and management contracts of the Airline in different parts of Africa as well as infrastructure projects and project financing projects of the Airline.

Getachew holds bachelor’s and master’s degrees in law from Jimma University and Addis Ababa University respectively.

Amit has over 24 years of experience in managing marketing, sales, and customer experience verticals. He has a proven record in leading large and diverse multi-cultural teams across different geographies to drive business results and deliver profits in intense competitive multi-player environments. He has worked across various sectors including Telecommunications and FMCG having worked with Airtel Tanzania, Weetabix EA Ltd, Yu Mobile Kenya, Airtel Uganda, Warid Uganda, and Airtel India.

Amit holds a Bachelor of Engineering (Mechanical) Degree from Punjab Engineering College, India, and Master’s degree in Business Administration (MBA Sales & Marketing) from the Indian Institute of Management, India

Ken is responsible for leading the mission for the Risk and Compliance team. He joined Safaricom Ethiopia from Safaricom PLC, where he was the Head of Enterprise Risk. He is a seasoned leader with more than 18 years’ experience in Risk Management, Compliance, Cyber Security, Insurance, Business Continuity and Crisis Management. Ken joined Safaricom in 2009 as a Senior Business Continuity Officer and grew through the ranks, serving as a Principal Business Continuity Officer and then Senior Business Continuity Manager. For five years,

Ken served as the Head of the Enterprise Risk Department. He has been instrumental in establishing a solid Enterprise Risk Framework, Projects and Business Assurance, Crisis

Management, Business Continuity, and ISO Standards for Safaricom PLC and its subsidiaries. Ken has also been deeply involved in Safaricom’s journey, as he was part of the core team that successfully won the bid for the Safaricom Ethiopia License and has continued to support the team in various areas, including the sourcing of MIGA Guarantee. He holds a Degree in Statistics and Economics, an Executive Certification in Crisis Management from MIT Sloan School as well as other leadership and industry certifications. Ken is also an MBCI Certified Enterprise Risk Manager, and is currently pursuing an MSc in Risk Management.

Bringing over 18 years of experience in leading people agendas across various organizations and sectors, Tsedale has a strong focus on building a culture that fosters collaboration. She excels in leading change management initiatives, improving ways of working, and creating an environment where everyone contributes to the bigger picture.

Tsedale oversees the Human Resources function, providing strategic leadership in aligning business objectives with people and organizational plans. As a member of the senior leadership team, she will play a key role in advancing our people agenda, supporting our core pillars and Securing Talent for a Future Fit Organization.

Arjun has over 20 years work experience of which 19 have been in the Telecommunications sector across different markets in Asia and Africa. In Africa, he served in Yu Mobile Kenya and Safaricom Kenya. Prior to joining Safaricom Ethiopia, Arjun worked in Vodacom Tanzania, where he served as the Director – Vodacom Business for 6 years and was a member of the Company’s Leadership Team. Arjun is a seasoned professional in Commercial Strategy, Sales and Business Development, Brand and Building Strategic Alliances.

He is a dynamic change agent skilled in building business units and holds a Bachelor of Arts (Economics) Degree from Punjab University Chandigarh, India.