Message from The CEO

At Safaricom we are driven by our Spirit of Purpose, Customer Obsession, Innovation and Collaboration, and we pride ourselves in being the number one employer of choice; we take care of our people through work-life balance, rewards that meet your personal needs and a conducive work environment. We inspire and encourage our employees to grow and expand their thinking and possibilities.

Life at Safaricom

Our people are our most valuable asset and are key to the achievement of our vision of transforming lives. This is reflected in our commitment to creating a working environment that supports our staff. We offer employees a wellness programme, crèche facilities, access to subsidized gym facilities, leisure amenities, regular social events, competitive salaries and career opportunities.

Frequently asked questions

How do I apply?

It’s easy! First, search for a job. Once you find the role that interest you, click the “Apply” button. Then, follow the directions on your screen, either create a new profile or sign in if you are a returning candidate. We invite you to click here and follow our application tips.

I am a differently abled individual, can I still apply for a job at Safaricom?

Most definitely! As an equal opportunity employer, Safaricom is committed to a diverse workforce and is also committed to a barrier-free employment process. We strive to build a diverse, high-performing workforce that reflects all segments of the community we serve. At Safaricom, we celebrate our differences. PrePay: Call 100 (Free) Or +254 722 002100 (chargeable) Email: customercare@safaricom.co.ke PostPay: 200 (Free) Or +254 722 002200 (chargeable) Email:advantage@safaricom.co.ke Data Queries: mobileoffice@safaricom.co.ke Online Support Team Twitter – @Safaricom_Care and @SafaricomPLC Facebook

How long do you take to make a decision after an interview?

Once we’ve finished interviewing all of the selected candidates and completed reference and background checks, we try to make a final decision within a few weeks.

What is your interview process?

It depends. For most positions, we begin the process with a phone interview. If there’s interest on both sides, we invite the candidate for a face to face interview, typically with the hiring manager and some teammates and/or stakeholders. Some recruitments are unique, though, and some may have their own variation of the interview process such as assessment centers.

My application won’t submit, what do I do?

Verify that all required fields are complete (marked with *). You may have to scroll down the page to see all questions.

What should I do if I search for a job and no results come back?

Unfortunately, this means there are no available positions using the search criteria that you specified. Broaden your search criteria or set yourself up for job alerts to automatically notify you of any suitable new roles.

I submitted my résumé or CV but haven’t heard from Safaricom yet. What’s the status of my application?

We often get thousands of applications for our open positions. We always follow recruitment standards when we review the CVs sent to us by candidates and contact the people we’d like to learn more about. Unfortunately, we’re not able to make personal contact with people we are not moving forward in the selection process. You can always sign in to your application profile, and check your status for jobs you’ve applied to.

I wanted to apply for a position that I saw here, but now it’s not listed. May I still apply?

We regularly post new positions and remove positions that are no longer open or have been filled. If a job isn’t up on our site, then we’re not taking applications for it at this time (sorry!).