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Terms & Conditions

Data Privacy Statement

Terms and Conditions for Safaricom products and services.

Internet on Mobile

  1. Terms and Conditions for the Safaricom 5G Ready Bundles
  2. Terms and Conditions for the Data Plus Bundles Service
  3. Terms and Conditions for the Safaricom Google Maps Giga 2gb Bundle
  4. Terms and Conditions for the Safaricom 5G Service
  5. Terms and Conditions for the Safaricom Youtube Challenge
  6. Safaricom Fresh Friday Data Bundles Service
  7. Terms and Conditions for the Blaze Bundles
  8. Terms and Conditions for Safaricom PrePay and PostPay Data Bundles
  9. Safaricom All in One Monthly Bundles
  10. Safaricom Out Of Bundles Tariff
  11. Safaricom Dandia Promotion
  12. Safaricom Daily Bundle Allocation Terms and Conditions
  13. Safaricom Unlock Your Deal of the Day Service
  14. Safaricom Okoa Bundles Terms and Conditions
  15. Internet Sambaza Terms & Conditions
  16. BLAZE
  17. Create Your Bundles Plan
  18. Blaze Bundles Permanent Service
  19. Blaze Power Bundles
  20. Tunukiwa 30 Day Data Offers
  21. Safaricom Content Pass

M-PESA

  1. Terms and Conditions For the Ziidi Investment Product
  2. Terms And Conditions For The Mkopo Wa Pochi Product
  3. Terms and Conditions for Use of the M-PESA Ratiba Service
  4. Terms and Conditions for the DTB Merchant Term Loan Product
  5. M-PESA Access Channels Terms and Conditions
  6. Terms and Conditions for the Merchant Overdraw Service
  7. M-PESA GO Account Terms and Conditions
  8. Terms and Conditions for MALI Investment Product
  9. Terms and conditions for the use of the M-PESA Virtual Card
  10. M-PESA App
  11. M-PESA Business to Business (B2B) Contract Terms and Conditions
  13. Halal Pesa
  14. Lipa na M-PESA Biashara Till Terms & Conditions
  15. Fuliza Terms and Conditons
  16. M-Shwari Terms and Conditions (Effective 27th May 2021)
  17. The Use of the “MY M-PESA” Application
  18. The Use of M-PESA Business Application
  19. M-PESA Services (B2C, Bulk Payment, Lipa Na M-PESA, Short-Term Paybill & Surepay)
  20. Terms and Conditions for M-PESA Bill Manager
  21. M-PESA for Business Portal Terms & Conditions
  22. M-PESA Products Terms & Conditions
  23. Fuliza M-PESA Terms & Conditions
  24. M-PESA Global Customer Service Terms & Conditions
  25. Customer Credit Service Terms & Conditions
  26. KCB M-PESA Account Terms & Conditions
  27. Lipa na M-PESA(Merchants) Terms & Conditions
  28. M-Shwari Terms & Conditions
  29. M-Shwari Lock Savings Account Terms & Conditions
  30. M-PESA Customer Terms & Conditions
  31. Mobile Trade Credit Terms & Conditions
  32. The Use of The Safaricom M-PESA Statement Service

Voice

  1. Terms and Conditions for the Safaricom Free First Call of the Day Promotion
  2. Terms and Conditions for the Easy-Talk Bundles Service
  3. Terms and Conditions for Dandia Utamu wa Safaricom
  4. Safaricom Flexible Talk Time Bundle Service
  5. Safaricom International Calling Service
  6. Safaricom Voice Power Hour Promotion
  7. Safaricom Stori Ibambe Service
  8. Safaricom Auto Okoa Services
  9. Safaricom Anniversary Service
  10. Conditions of Use of the Safaricom Service
  11. Safaricom PostPay No Expiry Service
  12. Safaricom DIY PostPay
  13. Tunukiwa Daily Service
  14. Airtime Bundles Service
  15. Advantage Plus Prepay Bundles Terms & Conditions

SMS

  1. Terms and Conditions for the Safaricom Chat Ibambe Service
  2. Daily, Weekly And Monthly Sms Bundles Terms and Conditions
  3. Tunukiwa SMS
  4. SMS More For Less Terms and Conditions

Bundle Offers

  1. Terms and Conditions for Safaricom Hook Service
  2. Terms and Conditions for the Safaricom Postpay ‘Do It Yourself’ Service
  3. Family Connect Bundle
  4. Safaricom Okoa Calls & Sms Bundles Service Terms and Conditions
  5. Terms and Conditions for the Safaricom Daima Bundles Service
  6. Terms and Conditions for the Safaricom Okoa Calls & SMS Bundles Service
  7. Flex

Fixed Internet

  1. Terms and Conditions for the Safaricom Home 500/= Discount Promotion
  2. Terms And Conditions For Safaricom Fixed LTE Service
  3. Terms And Conditions For Safaricom Securenet Service
  4. Terms and Conditions for the Domestic Insurance Cover Service
  5. Terms And Conditions For Safaricom Home Fibre Internet Plus Service
  6. FTTH and 4G Home Plans
  7. The BIGBOX Terms And Conditions

Bonga Loyalty Programme

  1. Safaricom Bonga Loyalty Non-Merchandise Bonga Redemption SMS Minutes Airtime
  2. Safaricom Bonga Loyalty Programme and Non-Merchandise Bonga Redemption
  3. Safaricom Lipa na Bonga Point Service
  4. Bonga Bundles

Roaming and International Calling

  1. Safaricom International Calling Service
  2. Safaricom Vodafone/Voda Africa Roaming Bundles
  3. Safaricom Roaming Service
  4. East Africa PrePay Roaming Terms & Conditions

Business Solutions

  1. M-PESA Access Channels Terms and Conditions
  2. Terms and Conditions for the Opening and Use of the Float Sasa Service
  3. Bloom Finance Terms and Conditions
  4. Chanua Biz 4.0 Promotion
  5. Fixed Data Services
  6. Telepresence Services
  7. Domain Name Registration and Web Hosting Service on a PrePay Basis
  8. Conference Bridge Services
  9. Device Installments
  10. Cloud Services

Retail/Safaricom Shop Promotions and Offers

  1. Terms and Conditions for the Safaricom Lipa Mdogo Mdogo Service
  2. Terms and Conditions for Safaricom Tuinuane Kwa Upendo Christmas Offers
  3. Samsung Galaxy S21 Trade-in Offer
  4. Safaricom Samsung Galaxy S22 Pre-Order Offer
  5. Corporate Installment Terms & Conditions

Value Added Services

  1. Terms and Conditions for the Safaricom Okoa Jahazi Service
  2. Call Sign Service
  3. Contacts Back Up

Entertainment

  1. Amended Terms And Conditions For The Safaricom Content Pass
  2. Business Tunes
  3. Baze Terms of Use
  4. Skiza Ads Reverse Ring Back Tones Services
  5. Songa By Safaricom Music App
  6. Safaricom SKIZA Tunes

Social Innovation

  1. Terms and Conditions for the Fafanuka Platform

Brand

  1. The Safaricom Shine Kenya National Campaign (Shinda Mamilioni Kama Bingwa) Promotion
  2. Pamoja Tuungane Campaign
  3. Safaricom Ndoto Zetu Terms and Conditions
  4. Safaricom 21st Anniversary
  5. Safaricom 18th Anniversary Service
  6. MySafaricom App Terms and Conditions

Other Services

  1. DigiFarm Loan
  2. Safaricom Spark Accelerator
  3. Terms and Conditions for "Jisajli Ujulikane Wewe Ni VIP" Service
  4. Terms and Conditions for the Safaricom Reverse Call Service
  5. Safiri Smart Terms & Conditions
  6. Privacy and Cookie Policy for Lipa Mdogo Mdogo
  7. DigiFarm
  8. Safaricom Services
  9. Affiliate Marketing
  10. Free Facebook - Business Rules T&C's
  11. Safaricom Limited Email Terms & Conditions
  12. Bloom Finance Terms & Conditions
  13. Safaricom Inactive Services
  14. Safaricom Prepay Services
  15. Safaricom Purchase Order Terms and Conditions

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