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STAKEHOLDER ENGAGEMENT
| SOCIETY | REGULATORS | SHAREHOLDERS | MEDIA
| CUSTOMERS |
BUSINESS PARTNERS | EMPLOYEES |
67
LOOKING AHEAD
FY18 Goals
y
Reduce fees and commissions on M-PESA
transactions; for example, the Buy Goods Rate for
merchants and the Business to Consumer (B2C) Rate
for banking institutions.
y
Reduce calls to the call centre.