73 / 80
STAKEHOLDER ENGAGEMENT
| SOCIETY | REGULATORS | SHAREHOLDERS | MEDIA | CUSTOMERS | BUSINESS PARTNERS
| EMPLOYEES |
73
Internal Labour Market Map (FY15 - FY17)
CAREER LEVEL
HIRES
INTERNAL
MOBILITY LATERALS
VOLUNTARY
EXITS
TOTAL EXIT
F
M F
M F
M F
M F
M
Senior Management
29,7% 21,5% 5,6% 2,6% 19,8% 17,1% 16,9% 17,8% 32,3% 24,7%
Middle Management
9,4% 5,6% 2,4% 4,1% 5,7% 5,3% 5,7% 6,4% 7,1% 8,2%
Entry Level
8,1% 10,9% 8,1% 10,4% 10,3% 7,6% 5,6% 6,1% 8,0% 10,7%
We are making a deliberate effort to increase female representation in
management. The initiatives being introduced include: monthly gender target
tracking at all levels; targeted recruitment of female managers; the Safaricom
Women in Leadership programme, which aims to encourage women to enter
the technology industry from the age of six years old and includes an internship
programme and mentorship and coaching services for female staff members;
and Safaricom Reconnect, which supports and assists professional women
who have taken a career break of between one and 10 years to return to the
corporate environment. The female Senior Leadership Team has also put together
tangible annual workplans, with expected results, for three focus areas: growing
the number of women-led and women-owned organisations that do business or
partner with Safaricom; growing the number of female employees; developing a
strong Coaching and Mentorship culture among Safaricom female employees;
and building a strong ecosystem of female-driven thought leadership and social
events.
STAFF MORALE
We measure employee morale using the Employee Engagement and Manager
Index, which is part of our ‘SEMA Survey’, and staff turnover rates. Overall,
employee morale appears to have improved significantly during the year,
with the latest Index results suggesting that 84% of employees are happy with
employment conditions at the company, in general, and are reasonably
motivated or engaged with their work. This overall perception of morale is
supported by a staff turnover of only 5.2%, which is its lowest level in the last three
years.
STAFF MORALE
FY17 FY16 FY15
Employee Engagement Index
84% 75% 75%
Manager Engagement Index
85% 81% 81%
Staff Turnover Rate (% of total workforce)
5.2% 5.6% 5.7%
Staff are also able to voice their needs and expectations through a variety of
channels besides the SEMA Survey, including the Staff Council and the
Sema na
CEO (“speak with the CEO”)
chat room.
STAFF SAFETY
We continue to take our responsibility to maintain a safe working environment
for staff and contractors very seriously and regret to report four fatalities this year:
three of the fatalities (two employees and one contractor) were sustained in road
traffic accidents and the fourth was a third party who was electrocuted while
drilling through concrete after gaining unauthorised access to a Safaricom BTS.
We are satisfied to be able to report that no Lost Time Injuries (LTIs) were sustained
during the year.
SDG 8
SDG 10
“Latest Employee Index results
suggest that 84% of employees
are happy with employment
conditions at the company.”